Cisco DNA Essentials On-Prem Software Support
Secure essential support for your Cisco DNA Essentials On-Prem software license, ensuring uninterrupted access to critical network management features for one year.
- Access to Software Updates: Entitlement to the latest software releases, patches, and feature enhancements for Cisco DNA Essentials.
- Technical Support: Coverage for troubleshooting and issue resolution with T3-level support, minimizing network downtime.
- License Term: A 1-year subscription term provides continuous access to support services.
- Compliance Assurance: Maintain software currency and meet regulatory requirements through ongoing vendor support.
Product Overview
Product Overview
This is a Cisco Solution Support subscription for DNA Essentials On-Prem software, providing essential technical assistance and software updates for a 1-year term. It ensures your network infrastructure remains operational, secure, and up-to-date with the latest Cisco innovations.
Designed for businesses that manage their own IT infrastructure, this support contract is ideal for IT Managers and IT Professionals overseeing Cisco networking environments. It integrates directly with your on-premises Cisco DNA Essentials deployment, offering a vital layer of operational continuity and feature access.
- Software Updates: Receive access to new features, bug fixes, and security patches for Cisco DNA Essentials.
- Technical Assistance: Benefit from T3-level support for complex network issues and configuration guidance.
- License Compliance: Ensure your software licensing is current and compliant with vendor requirements.
- Operational Continuity: Minimize network disruptions and maintain peak performance with timely vendor support.
- Feature Enablement: Unlock the full potential of your Cisco networking hardware through supported software capabilities.
This Cisco support subscription is the right choice for SMB and mid-market teams needing reliable access to software updates and expert technical assistance for their on-premises network infrastructure.
What This Enables
Access to Software Updates and Patches
Enable teams to stay current with the latest Cisco DNA Essentials software releases. This ensures access to new features, performance improvements, and critical security patches, enhancing overall network functionality.
on-premises deployments, managed IT environments, network infrastructure management, software lifecycle management
Streamline Network Troubleshooting and Resolution
Automate the process of resolving complex network issues with T3-level technical support. This reduces Mean Time To Repair (MTTR) and minimizes operational disruptions for critical business applications.
business continuity planning, IT operations support, network performance monitoring, incident response
Automate License Compliance and Currency
Ensure your organization remains compliant with Cisco licensing requirements and avoids potential penalties. This subscription guarantees access to legitimate software updates and support, simplifying audit processes.
IT asset management, regulatory compliance, software licensing, risk mitigation
Key Features
Cisco T3 Level Support
Receive expert technical assistance for complex issues, reducing downtime and accelerating problem resolution.
Software Updates and Upgrades
Maintain access to the latest features, performance enhancements, and security patches for Cisco DNA Essentials.
1-Year Subscription Term
Ensure continuous coverage and predictable budgeting for essential software support services.
On-Premises Software Licensing
Support specifically tailored for your on-premises Cisco DNA Essentials deployment, ensuring compatibility and optimal performance.
License Compliance Assurance
Stay current with vendor requirements and avoid compliance issues through ongoing access to official updates and support.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security for sensitive financial data, making continuous software support and timely updates for network management tools critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations must adhere to strict data privacy regulations like HIPAA, necessitating secure and reliable network operations supported by up-to-date software and vendor assistance to prevent data breaches and ensure system uptime.
Manufacturing & Industrial
Industrial environments rely on stable and secure network connectivity for operational technology (OT) and IT systems. Ongoing support ensures minimal disruption to production lines and supply chain management.
Legal & Professional Services
Law firms and professional services companies handle confidential client information, demanding secure, reliable, and compliant IT infrastructure. Continuous software support helps maintain data integrity and client trust.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical assistance and software updates for specific Cisco software products. It is designed to help businesses maintain their network infrastructure, resolve issues, and ensure software currency.
What does 'DNA Essentials On-Prem' refer to?
DNA Essentials On-Prem refers to Cisco's software suite for network automation and management that is installed and operated on your own local servers or data center, rather than in the cloud.
What is the benefit of a 1-year subscription term?
A 1-year subscription term provides continuous access to support and software updates for a defined period, offering predictable costs and ensuring your network remains protected and up-to-date without interruption.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.