Cisco DNA Essentials On-Prem Software Support, 1 Year
Gain essential software support for your Cisco DNA Essentials on-premises deployment with a 1-year subscription, ensuring continuous operation and access to critical updates.
- Coverage for Software Issues: Access to Cisco technical support for troubleshooting and issue resolution related to your DNA Essentials software.
- Timely Updates & Patches: Entitlement to receive software updates, bug fixes, and security patches to maintain optimal performance and security.
- License Compliance: Ensures your on-premises DNA Essentials software remains compliant with Cisco's licensing terms and conditions.
- Operational Continuity: Protection against disruptions by providing resources to resolve software-related problems that could impact network operations.
Product Overview
Product Overview
This offering provides a 1-year subscription for Cisco Solution Support for DNA Essentials on-premises software, covering a 1 Gigabit capacity. It ensures your organization has access to essential technical assistance and software updates necessary for the smooth operation of your Cisco networking environment.
Designed for IT Managers and IT Professionals within small to mid-market businesses, this support contract integrates directly with your existing Cisco infrastructure. It is ideal for companies managing their own network hardware and software, providing a vital layer of support without the overhead of enterprise-level dedicated teams.
- 1-Year Support Term: Provides a defined period of access to Cisco's technical support resources.
- On-Premises Software Focus: Specifically tailored for DNA Essentials software deployed within your own data center or network closets.
- Capacity Based Licensing: Support is aligned with a 1 Gigabit capacity, suitable for specific network segments or device counts.
- Access to Updates: Entitles you to receive critical software updates, patches, and bug fixes.
- Troubleshooting Assistance: Direct access to Cisco experts for resolving software-related issues.
This Cisco software support is the right choice for SMB and mid-market teams needing reliable assistance and continuous software health for their on-premises network investments.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest software versions by providing access to critical updates, bug fixes, and security patches. This ensures optimal performance and protects against emerging vulnerabilities.
on-premises software deployment, network infrastructure management, IT operations continuity, proactive system maintenance
Troubleshooting and Issue Resolution
Streamline the process of resolving software-related network issues with direct access to Cisco technical experts. This minimizes downtime and ensures business operations are not interrupted by technical problems.
network operations center, IT support desk, business continuity planning, critical infrastructure management
License Compliance Assurance
Automate the maintenance of licensing compliance by ensuring your on-premises DNA Essentials software is properly supported and updated according to vendor terms. This avoids potential penalties or service interruptions.
software asset management, IT governance, regulatory adherence, financial planning
Key Features
1-Year Cisco Solution Support Subscription
Provides a defined period of access to expert technical assistance and software updates for your DNA Essentials on-premises deployment.
On-Premises Software Coverage
Ensures your locally installed Cisco DNA Essentials software receives the necessary vendor support for optimal performance and security.
1 Gigabit Capacity Licensing
Aligns support coverage with specific network throughput requirements, suitable for targeted deployments or segments.
Access to Software Updates and Patches
Keeps your network software current with the latest features, bug fixes, and security enhancements, reducing vulnerability risks.
Direct Technical Assistance
Offers a clear path to resolution for software-related issues, minimizing potential downtime and operational disruptions.
Industry Applications
Manufacturing & Industrial
Industrial environments require highly reliable and secure network operations, making continuous software support crucial for maintaining production uptime and operational integrity.
Finance & Insurance
These sectors demand stringent security and compliance, necessitating up-to-date software and immediate support to protect sensitive data and meet regulatory requirements.
Healthcare & Life Sciences
Reliable network performance is critical for patient care systems and data management, requiring robust support to ensure uninterrupted service and data integrity.
Education & Research
Educational institutions rely on stable network infrastructure for learning and research, benefiting from ongoing support to manage complex IT environments and ensure student access.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite that provides foundational capabilities for intent-based networking, including policy automation, assurance, and security for enterprise networks.
What does 'On-Prem' mean for this license?
On-premises means the software is installed and managed within your organization's own data center or network infrastructure, rather than being hosted in the cloud.
What is the benefit of Solution Support?
Solution Support provides access to Cisco's technical experts for troubleshooting and issue resolution, along with entitlement to software updates and patches, ensuring your network runs smoothly and securely.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.