Cisco DNA Essentials On-Prem Software Support, 1 Year
Gain essential software support for your Cisco DNA Essentials On-Prem license with a 1-year term, ensuring uninterrupted network operations and access to critical updates.
- Access to Technical Support: Get expert assistance for software issues, reducing downtime and accelerating problem resolution.
- Coverage for Software Updates: Ensure your network benefits from the latest features, security patches, and performance enhancements.
- Protection Against Operational Disruptions: Maintain network stability and compliance with timely support for your Cisco DNA Essentials.
- Entitlement to Cisco Resources: Access knowledge bases, documentation, and community forums for proactive network management.
Product Overview
Product Overview
This is a 1-year subscription for Cisco Solution Support, specifically for DNA Essentials On-Prem software licenses. It provides essential technical assistance and access to software updates, crucial for maintaining the health and performance of your network infrastructure.
This support is designed for businesses that utilize Cisco's DNA Essentials for on-premises network management. It is ideal for IT Managers and IT Professionals in SMB and mid-market companies who need reliable support to keep their network running efficiently and securely.
- Software Support: Direct access to Cisco's technical support engineers for troubleshooting software-related issues.
- Update Entitlement: Receive notifications and access to software updates, patches, and new feature releases.
- License Compliance: Ensures your software is properly licensed and supported, avoiding potential compliance risks.
- Operational Continuity: Minimizes network downtime by providing timely resolutions to software problems.
- On-Premises Focus: Tailored support for Cisco DNA Essentials deployed within your own data center or network environment.
This Cisco DNA Essentials support subscription is the right choice for SMB and mid-market teams needing reliable, expert assistance to maintain their on-premises network infrastructure.
What This Enables
Access to Expert Software Troubleshooting
Access to Cisco's technical support engineers for prompt resolution of software-related issues impacting network performance. This ensures minimal disruption to business operations and maintains productivity.
on-premises network deployments, business-critical applications, IT managed environments, proactive IT operations
Coverage for Software Updates and Patches
Entitlement to receive and install the latest software updates, security patches, and feature enhancements for Cisco DNA Essentials. This keeps your network secure and up-to-date with the latest capabilities.
network infrastructure management, security posture maintenance, technology lifecycle management, operational efficiency
Protection Against Licensing and Compliance Lapses
Protection against potential compliance issues arising from unsupported software versions or licensing discrepancies. This ensures your network adheres to vendor requirements and regulatory standards.
auditable IT environments, regulated industries, risk-averse organizations, IT asset management
Key Features
1-Year Subscription Term
Provides predictable budgeting and continuous support coverage for your Cisco DNA Essentials software.
Cisco DNA Essentials On-Prem
Supports the core features of Cisco's on-premises network access control and policy management solution.
Solution Support
Offers technical assistance for software issues, helping to resolve problems quickly and maintain network uptime.
Software Updates
Ensures access to the latest software releases, including security patches and feature enhancements, to keep your network secure and modern.
On-Premises Deployment Focus
Specifically designed for businesses managing their network infrastructure within their own facilities.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and comply with strict regulations like PCI DSS and SOX, making continuous software support essential.
Healthcare & Life Sciences
Healthcare organizations rely on secure and stable network connectivity for patient care systems and must adhere to HIPAA regulations, necessitating robust support for their IT infrastructure.
Manufacturing & Industrial
Industrial environments depend on reliable network operations for production lines and supply chain management, where downtime can lead to significant financial losses and operational disruptions.
Legal & Professional Services
Law firms and professional services companies handle confidential client data and require secure, uninterrupted network access to operate efficiently and maintain client trust.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical assistance for Cisco software and hardware products. For software, it includes help with installation, configuration, and troubleshooting.
What does 'DNA Essentials On-Prem' refer to?
This refers to Cisco's Digital Network Architecture Essentials software licensed for deployment and operation within your own data center or network environment, rather than a cloud-hosted service.
What is the benefit of a 1-year support term?
A 1-year term offers a defined period of support, allowing for predictable budgeting and ensuring you have access to critical updates and technical assistance throughout that period.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.