Cisco DNA Essentials On-Prem Software Support, 7-Year Term
Ensure uninterrupted operation of your Cisco network infrastructure with 7-year Cisco DNA Essentials on-premises software support, providing essential updates and technical assistance.
- Extended Coverage: Gain 7 years of dedicated support for your Cisco DNA Essentials on-premises software license.
- Technical Assistance: Access expert help for troubleshooting and issue resolution, minimizing downtime.
- Software Updates: Receive critical updates, patches, and feature enhancements to maintain optimal performance.
- Compliance Assurance: Maintain a compliant and secure network environment with vendor-backed support.
Product Overview
Product Overview
This is a 7-year subscription for Cisco Solution Support, specifically for DNA Essentials on-premises software licenses. It provides essential technical support and maintenance to ensure your Cisco networking software operates reliably and securely.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this support contract integrates with your existing Cisco network environment, offering a predictable cost for ongoing software health and operational continuity.
- 7-Year Subscription Term: Lock in support coverage for an extended period, simplifying budgeting and planning.
- On-Premises Software Focus: Tailored support for your locally installed Cisco DNA Essentials software.
- Technical Support Access: Receive timely assistance from Cisco experts for software-related issues.
- Software Maintenance: Benefit from access to software updates, patches, and bug fixes.
- Operational Continuity: Minimize business disruption by ensuring your network software remains functional and secure.
Maintain peak network performance and security with predictable, vendor-backed support for your Cisco DNA Essentials software.
What This Enables
Continuous Software Operation and Updates
Enable teams to maintain the optimal performance and security of their Cisco network infrastructure. Streamline access to critical software updates, patches, and bug fixes throughout the 7-year subscription term.
on-premises software deployment, network management, IT operations continuity, predictable support costs
Access to Expert Technical Assistance
Automate the process of obtaining timely support for software-related issues, reducing internal IT workload. Provide IT professionals with direct access to Cisco's technical expertise for efficient troubleshooting and resolution.
network infrastructure management, IT support escalation, risk mitigation for operational disruptions
Ensuring Software Compliance and Security
Protect your organization against security vulnerabilities by ensuring your software is up-to-date with the latest patches. Maintain a compliant network environment by adhering to vendor support requirements.
cybersecurity posture, regulatory compliance needs, IT asset lifecycle management
Key Features
7-Year Subscription Term
Provides long-term predictability for software support costs and ensures continuous coverage for your Cisco DNA Essentials software.
Cisco Solution Support
Grants access to Cisco's expert technical support for troubleshooting and issue resolution, minimizing network downtime.
Software Updates and Patches
Ensures your network management software remains current with the latest features, security enhancements, and bug fixes.
On-Premises Software Licensing
Specifically supports your locally installed Cisco DNA Essentials software, ensuring its reliable operation within your data center.
Vendor-Backed Maintenance
Offers peace of mind by providing official support directly from the software vendor, ensuring quality and adherence to best practices.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations, making continuous software support and timely updates critical for maintaining compliance and preventing service disruptions.
Healthcare & Life Sciences
Healthcare organizations depend on secure and available networks for patient data and critical operations, necessitating robust support for network management software to ensure uptime and HIPAA compliance.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT systems, demanding consistent performance and vendor support for network management software to avoid production halts.
Education & Research
Educational institutions manage complex networks serving students and staff, requiring dependable support for network management tools to ensure continuous access to resources and maintain a secure learning environment.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite designed to simplify and automate network management, providing foundational capabilities for intent-based networking. This support contract covers the on-premises version of this software.
What does 'Solution Support' entail?
Solution Support typically includes technical assistance, software updates, and patches for the covered software. It ensures you have vendor-backed help to maintain and troubleshoot your Cisco DNA Essentials environment.
Is this a perpetual license or a subscription?
This is a 7-year subscription for the support service. The underlying DNA Essentials software license itself may be perpetual or subscription-based, but this specific item covers the support contract for it.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.