Cisco DNA Essentials On-Prem Software Support, 1 Year
Ensure continuous operation and access to critical updates for your Cisco DNA Essentials On-Prem software with 1 year of Cisco Solution Support.
- Coverage for Software Issues: Access to Cisco technical experts for troubleshooting and issue resolution related to DNA Essentials.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity.
- Technical Support: Protection against operational disruptions with expert assistance for your on-premises network software.
- License Compliance: Maintain compliance with software licensing terms and ensure uninterrupted access to features.
Product Overview
Product Overview
This Cisco Solution Support subscription provides 1 year of essential support for your on-premises Cisco DNA Essentials software. It ensures you have access to Cisco's technical expertise for troubleshooting, bug fixes, and software updates, maintaining the operational health and security of your network infrastructure.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this support contract integrates with your existing on-premises network deployments. It is crucial for businesses that rely on Cisco's networking software for core operations and require reliable vendor support.
- Expert Technical Assistance: Direct access to Cisco's support engineers for issue resolution.
- Software Updates & Patches: Receive critical updates to enhance performance and security.
- Troubleshooting Support: Resolve complex network software issues efficiently.
- Operational Continuity: Minimize downtime and maintain network stability.
- License Management: Ensure your software remains compliant and fully functional.
This Cisco support contract is the ideal choice for SMB and mid-market teams seeking reliable, expert assistance for their on-premises Cisco DNA Essentials software.
What This Enables
Continuous Software Operation
Enable teams to maintain uninterrupted access to Cisco DNA Essentials features and functionalities. Streamline issue resolution with direct access to Cisco technical experts for prompt support.
on-premises software deployment, business-critical network infrastructure, IT department support, ongoing software maintenance
Security and Compliance Assurance
Automate the process of receiving critical security patches and software updates. Protect against emerging threats and ensure your network software remains compliant with vendor requirements.
network security posture, regulatory compliance needs, IT asset management, risk mitigation strategies
Efficient Issue Resolution
Empower IT professionals to quickly diagnose and resolve complex software issues impacting network performance. Reduce Mean Time To Repair (MTTR) with expert guidance from Cisco engineers.
network performance monitoring, IT troubleshooting workflows, proactive problem solving, operational efficiency goals
Key Features
Cisco Technical Support
Access expert assistance for troubleshooting and resolving software issues, minimizing network disruptions.
Software Updates and Patches
Receive critical updates and security patches to maintain system integrity and protect against vulnerabilities.
On-Premises Deployment Focus
Tailored support for software running directly within your own data center or network closet.
1-Year Subscription Term
Provides a defined period of coverage, allowing for predictable budgeting and support planning.
DNA Essentials Functionality
Ensures the core features of Cisco's Digital Network Architecture Essentials are supported and operational.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations to manage sensitive data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers must ensure continuous network availability for patient care systems and comply with HIPAA regulations, making robust software support essential.
Manufacturing & Industrial
Industrial operations depend on stable network connectivity for production lines and IoT devices, where downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services companies handle confidential client information and require secure, uninterrupted access to their IT systems to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for specific Cisco software products, including troubleshooting, bug fixes, and access to software updates. It is designed to help businesses maintain the operational health of their Cisco software deployments.
What does 'On-Prem' mean in this context?
On-Prem refers to software that is installed and runs on your own servers and infrastructure, rather than being hosted in the cloud. This support contract is specifically for that type of deployment.
What is the duration of this support contract?
This is a 1-year subscription for Cisco Solution Support. At the end of the term, you will have the option to renew your support coverage.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.