Cisco DNA Essentials On-Prem Software Support, 5 Years
Maintain optimal performance and security for your Cisco network infrastructure with 5-year software support for DNA Essentials On-Prem licenses, ensuring uninterrupted operations.
- 24x7 Technical Support: Access expert assistance for critical issues, minimizing downtime and resolving network challenges quickly.
- Software Updates & Patches: Stay current with the latest features, security enhancements, and bug fixes to protect your network.
- Hardware & Software Compatibility: Ensure your network components work harmoniously with ongoing support for integrated solutions.
- Proactive Issue Resolution: Benefit from timely updates and expert guidance to prevent potential network disruptions before they impact your business.
Product Overview
Product Overview
This Cisco Solution Support contract provides essential maintenance and technical assistance for your on-premises Cisco DNA Essentials software licenses over a 5-year term. It ensures you receive timely software updates, patches, and access to Cisco's expert support team to keep your network running efficiently and securely.
Designed for businesses that manage their own IT infrastructure, this support package is ideal for IT Managers and IT Professionals overseeing networks in SMB and mid-market companies. It integrates into your existing on-premises deployment, providing a critical layer of operational assurance and access to vendor expertise.
- Extended Support Term: Lock in 5 years of continuous support for predictable budgeting and long-term network planning.
- Access to Cisco TAC: Receive direct technical assistance from Cisco's expert support engineers for troubleshooting and issue resolution.
- Software Updates & Upgrades: Ensure your DNA Essentials software remains current with the latest features and security patches.
- License Compliance: Maintain adherence to Cisco's licensing terms and conditions with active support.
- Operational Continuity: Minimize the risk of network disruptions with guaranteed access to support resources.
Secure your network's future with this 5-year Cisco software support, offering peace of mind and essential resources for SMB and mid-market IT teams.
What This Enables
Continuous Network Operation Assurance
Access to 24x7 technical support ensures that any network issues are addressed promptly, minimizing operational disruptions. This coverage provides timely resolution of critical problems, safeguarding business continuity.
On-premises network deployments, businesses with dedicated IT staff, organizations requiring high network uptime, companies managing complex network configurations.
Proactive Security and Feature Updates
Entitlement to software updates and patches keeps your Cisco DNA Essentials platform current with the latest security enhancements and features. This proactive approach protects against emerging threats and improves network performance.
Networks requiring regular security patching, organizations adopting new network features, businesses with compliance mandates, environments with evolving threat landscapes.
Predictable IT Budgeting and Cost Management
A fixed 5-year support term provides predictable operational expenses for your software licensing. This allows for better long-term IT budget planning and avoids unexpected costs associated with reactive support needs.
Businesses with long-term IT strategy, companies seeking cost predictability, organizations managing multiple software subscriptions, IT departments focused on financial planning.
Key Features
5-Year Support Term
Provides long-term operational assurance and predictable budgeting for your Cisco software licenses.
Access to Cisco TAC
Ensures timely and expert resolution of network issues by Cisco's specialized support engineers.
Software Updates and Patches
Keeps your network software current with the latest security fixes and feature enhancements.
On-Premises Software Coverage
Supports your existing on-premises Cisco DNA Essentials deployment, ensuring its continued functionality.
Subscription Billing
Offers a convenient and manageable payment model for ongoing software support.
Industry Applications
Finance & Insurance
This sector demands high network availability and robust security to protect sensitive financial data, making continuous support for network management software critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations rely on secure and stable networks for patient care systems and data management, requiring consistent access to support and updates to meet strict regulatory and operational demands.
Manufacturing & Industrial
Industrial environments depend on reliable network connectivity for operational technology (OT) and automation, where downtime can lead to significant production losses and safety risks.
Legal & Professional Services
These firms handle confidential client information and require secure, uninterrupted network access to manage case files and client communications, making software support essential for business continuity.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite that provides foundational capabilities for intent-based networking, including network automation, assurance, and security for enterprise networks.
What does 'On-Prem' mean for this license?
On-Prem indicates that the Cisco DNA Essentials software is installed and managed within your own data center or network infrastructure, rather than being hosted in the cloud.
Why is ongoing support important for software licenses?
Ongoing support ensures you receive critical security patches, software updates, and access to technical expertise, which are vital for maintaining network stability, performance, and security over the life of the license.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.