Cisco DNA Essentials On-Prem Support - Enhanced, 5 Years
Gain peace of mind with enhanced 5-year support for Cisco DNA Essentials On-Prem, ensuring your network infrastructure operates at peak performance and compliance.
- Extended Coverage: Benefit from 5 years of enhanced support, covering critical software and operational needs.
- Proactive Assistance: Access expert technical support to resolve issues quickly and minimize downtime.
- Compliance Assurance: Maintain regulatory adherence and security posture with up-to-date software and support.
- Operational Continuity: Ensure your Cisco DNA Essentials platform remains functional and optimized for business operations.
Product Overview
Product Overview
This offering provides enhanced, 5-year support for Cisco DNA Essentials software deployed on-premises. It ensures you receive timely technical assistance, software updates, and access to Cisco's support resources to maintain the health and performance of your network automation and management platform.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this support contract integrates directly with your existing Cisco DNA Essentials deployment. It safeguards your investment by providing a safety net for operational challenges and ensuring continuous access to essential network management capabilities.
- 5-Year Enhanced Support: Guarantees access to expert technical assistance and resources for an extended period.
- Software Updates & Patches: Ensures your Cisco DNA Essentials platform is running the latest, most secure versions.
- Issue Resolution: Provides timely help to diagnose and fix problems, reducing potential downtime.
- Access to Cisco Resources: Unlocks Cisco's knowledge base and support tools for self-service and advanced troubleshooting.
- Operational Stability: Contributes to the reliable functioning of your network automation and policy management.
This 5-year enhanced support plan is designed for businesses needing reliable, expert assistance to maintain their Cisco DNA Essentials on-premises deployment without the overhead of enterprise-level support teams.
What This Enables
Continuous Network Operation Assurance
Coverage for critical incidents that could disrupt network operations. This ensures that your business can maintain productivity and service delivery without unexpected interruptions.
On-premises software deployments, business-critical network infrastructure, IT operations management, proactive system monitoring
Timely Software Updates and Patches
Entitlement to receive and implement the latest software updates and security patches for Cisco DNA Essentials. This keeps your network secure and compliant with evolving industry standards.
Regulated environments, IT security posture management, software lifecycle management, on-premises application hosting
Expert Technical Troubleshooting
Access to specialized Cisco technical support engineers for diagnosing and resolving complex issues. This reduces the burden on internal IT staff and accelerates problem resolution.
IT departments with limited specialized skills, complex network configurations, mission-critical application support, remote IT management
Key Features
5-Year Support Term
Provides long-term peace of mind and predictable operational costs for your Cisco DNA Essentials platform.
Enhanced Support Level
Ensures priority access to expert technical assistance for faster issue resolution and reduced downtime.
Software Updates and Bug Fixes
Keeps your network management software secure, compliant, and performing optimally with the latest releases.
Access to Cisco Technical Resources
Empowers your IT team with the tools and knowledge base needed for efficient troubleshooting and system maintenance.
On-Premises Deployment Focus
Tailored support for businesses managing their Cisco DNA Essentials software within their own data centers or server rooms.
Industry Applications
Finance & Insurance
This sector requires high availability and strict compliance, making continuous operation and timely support for network management software critical for regulatory adherence and transaction integrity.
Healthcare & Life Sciences
Healthcare organizations depend on secure and reliable networks for patient data and critical systems, necessitating robust support to prevent disruptions and maintain HIPAA compliance.
Manufacturing & Industrial
Industrial environments rely on consistent network performance for operational technology (OT) and automation, where downtime can lead to significant production losses and safety concerns.
Education & Research
Educational institutions manage complex networks serving students and staff, requiring reliable software support to ensure uninterrupted access to learning resources and research capabilities.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite designed for network automation and policy enforcement, enabling IT teams to manage their network infrastructure more efficiently and securely from a central point.
What does 'Enhanced Support' mean?
Enhanced support typically signifies a higher level of service compared to basic support, often including faster response times, access to more specialized engineers, and proactive services.
Is this support for hardware or software?
This specific support contract is for the Cisco DNA Essentials software license and its on-premises deployment. It covers issues related to the software's functionality and performance.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.