Cisco DNA Essentials On-Prem Support, 5 Years
This 5-year Cisco Enhanced Support subscription provides essential on-premises software support for your Cisco DNA Essentials.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Essentials software.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity.
- Extended Operational Assurance: Protection against unexpected downtime with guaranteed support availability for five years.
- Compliance & Stability: Maintain a compliant and stable network environment through continuous vendor support.
Product Overview
Product Overview
This is a 5-year Cisco Enhanced Support subscription for Cisco DNA Essentials software deployed on-premises. It ensures you receive timely technical assistance, software updates, and bug fixes directly from Cisco, maintaining the operational health and security of your network infrastructure.
This subscription is designed for IT Managers and IT Professionals within SMB and mid-market organizations who manage their own network infrastructure. It integrates directly with your existing Cisco hardware and software stack, providing a critical layer of vendor support for your on-premises deployments.
- Software Support: Direct access to Cisco Technical Assistance Center (TAC) for software-related issues.
- Updates and Upgrades: Entitlement to receive software updates, patches, and new releases.
- Five-Year Term: Long-term support commitment providing predictable operational costs and stability.
- On-Premises Focus: Tailored support for software running within your own data center or network closets.
- Enhanced Service Level: Provides a higher tier of support compared to basic warranty, ensuring faster response and resolution.
This Cisco support subscription is the ideal choice for SMB and mid-market teams seeking reliable, long-term vendor assistance for their on-premises network software.
What This Enables
Access to Expert Software Troubleshooting
Access to Cisco TAC for timely resolution of complex software issues impacting network operations. This ensures minimal disruption and maintains productivity for your end-users.
on-premises software deployment, internal IT team, network infrastructure management, business continuity planning
Continuous Software Updates and Patches
Entitlement to receive critical software updates, bug fixes, and security patches directly from Cisco. This keeps your network secure and performing optimally against evolving threats.
network security posture, regulatory compliance, software lifecycle management, proactive IT maintenance
Protection Against Operational Downtime
Protection against unexpected software failures with guaranteed support availability over a five-year term. This provides predictable operational continuity and reduces the risk of costly outages.
business-critical applications, IT service level agreements, risk management strategy, long-term IT investment
Key Features
5-Year Support Term
Provides long-term operational certainty and predictable budgeting for your network software support.
Cisco TAC Access
Direct access to Cisco's expert engineers for efficient troubleshooting and issue resolution.
Software Updates and Patches
Keeps your network secure and performing optimally with the latest software releases and fixes.
On-Premises Deployment Support
Tailored support for software running within your own data center or network infrastructure.
Enhanced Service Level
Offers a higher degree of support responsiveness and resolution compared to basic warranty.
Industry Applications
Finance & Insurance
Financial institutions require highly stable and secure network operations with minimal downtime to ensure continuous transaction processing and regulatory compliance.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems and data security, necessitating robust support for critical IT infrastructure.
Manufacturing & Industrial
Industrial operations rely on consistent network performance for automation and control systems, where any disruption can halt production and lead to significant financial losses.
Education & Research
Educational institutions manage large, complex networks supporting diverse user needs and require dependable support to ensure uninterrupted learning and research activities.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite that provides foundational capabilities for intent-based networking, including network automation, assurance, and security for enterprise networks.
What does 'On-Prem' mean for this support contract?
It means the support is for the Cisco DNA Essentials software that you have installed and manage within your own physical data center or network environment, not a cloud-hosted service.
What is the difference between basic and enhanced support?
Enhanced support typically offers faster response times, broader coverage, and more direct access to expert engineers compared to basic warranty or standard support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.