Cisco DNA Premier Cloud Licensing Support
This Cisco Solution Support contract provides 3 years of essential support for your DNA Premier Cloud software licenses, ensuring uninterrupted network operations and access to critical features.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your DNA Premier Cloud software.
- Entitlement to Updates: Continued access to software updates, patches, and new feature releases for the duration of the contract.
- Proactive Monitoring: Benefit from proactive alerts and diagnostics to identify and address potential issues before they impact operations.
- Compliance Assurance: Maintain compliance with licensing requirements and ensure your network infrastructure remains up-to-date and secure.
Product Overview
Product Overview
This Cisco Solution Support contract covers your Cisco DNA Premier Cloud software licenses for a 3-year term. It ensures you receive technical assistance, software updates, and access to Cisco's support resources, crucial for maintaining the functionality and security of your network infrastructure.
This offering is designed for IT Managers and IT Professionals within SMB and mid-market organizations who utilize Cisco's networking software for their own business operations. It integrates with your existing Cisco network environment, providing a vital layer of support for your software investments.
- 3-Year Support Term: Provides continuous coverage for your Cisco DNA Premier Cloud licenses.
- Access to Cisco TAC: Entitles you to expert technical assistance for software-related issues.
- Software Updates & Upgrades: Guarantees access to the latest software releases and feature enhancements.
- License Compliance: Helps maintain adherence to Cisco's licensing terms and conditions.
- Operational Continuity: Minimizes downtime risk by ensuring timely resolution of software problems.
Ensure your business network runs optimally with dedicated 3-year support for your Cisco DNA Premier Cloud licenses.
What This Enables
Ensure Continuous Network Operation
Enable teams to maintain uninterrupted network services by providing access to expert technical support for Cisco DNA Premier Cloud software. Streamline issue resolution to minimize business impact and maintain productivity.
On-premises data centers, hybrid cloud environments, distributed office networks
Access Latest Network Features
Automate the process of staying current with network technology by ensuring entitlement to all software updates and new feature releases for Cisco DNA Premier Cloud. Streamline the adoption of advanced network capabilities to improve performance and security.
Managed network services, virtualized network functions, software-defined networking deployments
Maintain Licensing Compliance
Organizations deploying Cisco DNA Premier Cloud software can ensure they remain compliant with licensing agreements through this support contract. Protect against potential penalties and maintain a clear audit trail for your software assets.
Regulated industry networks, enterprise-wide software deployments, IT asset management programs
Key Features
3-Year Support Term
Provides long-term assurance and predictable budgeting for your critical network software support.
Access to Cisco Technical Assistance Center (TAC)
Ensures timely and expert resolution of software-related issues, minimizing network downtime.
Software Updates and Upgrades
Guarantees access to the latest features, security patches, and performance enhancements for your Cisco DNA Premier Cloud.
License Entitlement
Confirms your right to use the software and receive support, ensuring compliance and avoiding service interruptions.
Proactive Issue Identification
Helps prevent potential problems by providing access to diagnostic tools and expert analysis.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure regulatory compliance, making robust software support essential for their Cisco DNA Premier Cloud deployments.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted network connectivity for patient care systems and data management, necessitating reliable support for their Cisco networking software to maintain operational integrity.
Manufacturing & Industrial
Industrial environments rely on precise and stable network operations for production lines and IoT devices, demanding continuous support for their Cisco DNA Premier Cloud licenses to prevent costly downtime.
Education & Research
Educational institutions manage large, dynamic networks for students and staff, requiring consistent support for their Cisco software to ensure reliable access to resources and research data.
Frequently Asked Questions
What is Cisco DNA Premier Cloud Licensing?
Cisco DNA Premier Cloud Licensing is a subscription-based offering that provides advanced software capabilities for network management, automation, and security, delivered through a cloud-based platform. It enables comprehensive visibility and control over your network infrastructure.
What does 'Solution Support' cover?
Solution Support typically covers issues related to the integrated software solution, providing access to Cisco's Technical Assistance Center (TAC) for troubleshooting and resolution. It ensures you receive timely assistance for software-related problems.
Why is a 3-year term important for this license?
A 3-year term provides extended operational assurance and budget predictability for your critical network software. It ensures continuous access to support and updates, safeguarding your network's performance and security over a significant period.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.