Cisco DNA Premier Cloud Licensing Support
Secure seven years of Cisco DNA Premier Cloud licensing support to ensure your network's advanced features remain operational and compliant.
- 24x7x4 Support: Access to Cisco TAC for critical issues with a 4-hour response time.
- Software Updates & Upgrades: Entitlement to the latest features, security patches, and performance enhancements for your DNA Premier software.
- Hardware Replacement: Coverage for necessary hardware replacements to minimize network downtime.
- Expert Technical Assistance: Protection against operational disruptions with direct access to Cisco's specialized support engineers.
Product Overview
Product Overview
This Cisco Solution Support contract provides comprehensive technical assistance and software updates for your Cisco DNA Premier Cloud licenses over a seven-year term. It ensures your network infrastructure benefits from continuous operation, access to the latest features, and timely resolution of technical issues.
Designed for businesses that rely on advanced network capabilities, this support package is ideal for IT Managers and IT Professionals managing complex network environments. It integrates directly with your existing Cisco DNA Premier Cloud deployment, offering a critical layer of operational assurance.
- Extended Support Term: Seven years of continuous coverage for your Cisco DNA Premier Cloud licenses.
- Proactive Software Access: Automatic entitlement to software updates, upgrades, and new feature releases.
- Technical Problem Resolution: Direct access to Cisco's expert technical support engineers for troubleshooting and issue resolution.
- Hardware Support: Includes coverage for hardware replacement to maintain network continuity.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring your network software is up-to-date and supported.
This seven-year Cisco DNA Premier Cloud licensing support is the ideal choice for SMB and mid-market teams seeking reliable network operations and continuous feature access.
What This Enables
Continuous Network Operation Assurance
Enable teams to maintain uninterrupted network services by ensuring prompt resolution of software and hardware issues. Streamline operations with guaranteed access to technical experts and replacement hardware.
Managed network infrastructure, business-critical operations, multi-site deployments, cloud-managed networks
Access to Latest Network Features
Automate the process of staying current with Cisco's latest network innovations and security patches. Enable teams to adopt new capabilities that enhance performance and user experience without additional licensing hurdles.
Network modernization initiatives, performance-driven environments, security-conscious organizations, technology adoption cycles
Proactive Risk Mitigation
Protect against potential business disruptions by having a dedicated support channel for your Cisco DNA Premier Cloud environment. Minimize the impact of unexpected technical challenges through expert guidance and rapid response.
High-availability requirements, regulatory compliance needs, risk-averse IT strategies, business continuity planning
Key Features
Seven-Year Support Term
Provides long-term operational stability and predictable IT budgeting for your network infrastructure.
Cisco TAC Access
Ensures rapid and expert resolution of critical network issues, minimizing business impact.
Software Updates and Upgrades
Keeps your network secure and performing optimally with access to the latest features and patches.
Hardware Replacement
Guarantees timely replacement of faulty hardware, preventing extended network downtime.
Premier Cloud Licensing
Unlocks advanced network management, security, and analytics capabilities for your entire network.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to meet strict regulatory compliance standards and protect sensitive data, making continuous support for advanced network features essential.
Healthcare & Life Sciences
Healthcare organizations depend on reliable network connectivity for patient care systems and data management, necessitating robust support to ensure uptime and compliance with HIPAA regulations.
Manufacturing & Industrial
Industrial environments rely on networked systems for operational efficiency and automation, where network stability and timely support are critical to prevent costly production downtime.
Education & Research
Educational institutions manage large, dynamic user bases and require consistent network performance for learning and research activities, benefiting from proactive support and software updates.
Frequently Asked Questions
What is Cisco DNA Premier Cloud?
Cisco DNA Premier Cloud is a software subscription that provides advanced network automation, security, and analytics capabilities for your network infrastructure, managed through a cloud-based platform.
What does Solution Support cover?
Solution Support covers software issues, hardware failures, and provides access to technical experts for troubleshooting and resolution. It ensures your licensed software remains up-to-date with patches and upgrades.
How long is the support term?
This specific contract provides seven years of continuous support and software entitlement for your Cisco DNA Premier Cloud licenses.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.