Cisco DNA Premier Cloud Software Support Subscription
Maintain optimal performance and security for your Cisco DNA Premier Cloud software with a 3-year solution support subscription, ensuring uninterrupted network operations.
- Coverage for Software Updates: Access to the latest software releases, patches, and security updates to keep your network protected and performing optimally.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution, minimizing downtime and operational disruptions.
- License Compliance: Ensures you are operating with legitimate and supported software, avoiding potential compliance risks and penalties.
- Extended Operational Life: Protection against unforeseen issues and access to ongoing support, extending the effective operational life of your Cisco DNA Premier Cloud deployment.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your Cisco DNA Premier Cloud software license. It covers software updates, patches, and access to Cisco's expert support team for a term of three years, ensuring your network infrastructure remains secure, compliant, and operational.
Designed for businesses utilizing Cisco's Digital Network Architecture (DNA) for network management and automation, this subscription is ideal for IT Managers and IT Professionals in SMB and mid-market organizations. It integrates directly with your existing Cisco DNA Premier Cloud deployment, providing a critical layer of ongoing support and software assurance.
- Continuous Software Access: Receive timely updates, bug fixes, and security patches for your Cisco DNA Premier Cloud software.
- Expert Technical Assistance: Gain access to Cisco's skilled support engineers for issue resolution and guidance.
- Subscription-Based Model: Predictable billing and a defined term of 3 years for easy budget management.
- Enhanced Network Security: Stay ahead of emerging threats with up-to-date security features and patches.
- Optimized Network Performance: Ensure your network operates efficiently with the latest software optimizations.
This Cisco support subscription is the right choice for SMB and mid-market teams needing reliable access to software updates and expert technical help for their Cisco DNA Premier Cloud environment.
What This Enables
Continuous Software Updates and Patches
Enable teams to maintain the latest security patches and feature updates for their Cisco DNA Premier Cloud software. Streamline the process of staying current with vendor releases to mitigate vulnerabilities.
cloud-managed networks, software-defined networking, network automation, centralized network management
Access to Expert Technical Support
Provide IT professionals with direct access to Cisco's technical support engineers for troubleshooting complex network issues. Automate problem resolution by engaging specialists when critical issues arise.
on-premises data centers, hybrid cloud environments, distributed enterprise networks, business-critical applications
Ensure Licensing Compliance and Entitlement
Organizations deploying Cisco DNA Premier Cloud can ensure they remain compliant with licensing agreements. Protect against potential penalties by maintaining an active and supported software subscription.
regulated industries, multi-site organizations, IT asset management, corporate governance
Key Features
3-Year Subscription Term
Provides predictable cost and long-term assurance for your Cisco DNA Premier Cloud software investment.
Software Updates and Upgrades
Ensures your network benefits from the latest features, performance enhancements, and security fixes from Cisco.
Technical Support Access
Offers direct access to Cisco's expert support engineers to resolve issues quickly and minimize downtime.
License Management
Helps maintain compliance and entitlement, avoiding potential risks associated with unsupported software.
Premier Cloud Licensing
Unlocks advanced capabilities within Cisco's DNA Premier Cloud platform for enhanced network control and automation.
Industry Applications
Finance & Insurance
Financial institutions require high levels of network security and uptime to protect sensitive data and ensure continuous trading operations, making ongoing software support critical.
Healthcare & Life Sciences
Healthcare providers must maintain strict compliance with regulations like HIPAA, necessitating secure and reliable network infrastructure supported by up-to-date software.
Manufacturing & Industrial
Industrial operations rely on stable and secure networks for automation and control systems; software support ensures minimal disruption to production lines.
Education & Research
Educational institutions manage large, complex networks for students and staff, requiring consistent performance and security updates to support diverse applications and research.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support and software updates for specific Cisco software products. It ensures your software remains current and that you have access to expert assistance when needed.
What does 'DNA Premier Cloud' refer to?
DNA Premier Cloud refers to Cisco's advanced software suite for network automation, security, and analytics, delivered via a cloud-based model. This subscription supports that specific licensing tier.
How long is this subscription valid?
This is a 3-year subscription, providing continuous support and software access for the duration of the term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.