Cisco DNA Premier Cloud Software Support
Maintain optimal network performance and access advanced features with Cisco DNA Premier Cloud Software Support for 250 devices over a 1-year term.
- Coverage for Software Updates: Access to the latest software releases, patches, and feature enhancements for Cisco DNA Premier Cloud.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution from Cisco engineers.
- Proactive Issue Resolution: Protection against potential disruptions with timely updates and bug fixes to maintain network stability.
- Compliance Assurance: Maintain regulatory compliance and security posture with access to validated software versions and support.
Product Overview
Product Overview
This Cisco DNA Premier Cloud Software Support subscription provides essential maintenance and technical assistance for your Cisco networking software. It ensures your organization has access to software updates, patches, and expert support for a 1-year term, covering up to 250 devices.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this support package integrates with existing Cisco network infrastructure. It helps maintain operational continuity, security, and access to the full feature set of the DNA Premier Cloud platform.
- Software Updates & Upgrades: Gain access to the latest Cisco DNA Premier Cloud software releases, including new features and performance enhancements.
- 24x7 Technical Assistance: Receive prompt support from Cisco's certified engineers for troubleshooting and issue resolution.
- Bug Fixes & Patches: Ensure network stability and security with timely delivery of software patches and bug fixes.
- Configuration Guidance: Obtain expert advice on best practices for configuring and optimizing your Cisco DNA Premier Cloud environment.
- Extended Software Lifecycle: Maintain support for your software beyond standard end-of-life dates, ensuring continued operation.
Secure your network's future and operational efficiency with dedicated Cisco DNA Premier Cloud software support tailored for growing businesses.
What This Enables
Access to Latest Software Features
Enable teams to deploy new network capabilities and enhance existing functionalities. Streamline network operations with access to the most advanced features available in Cisco DNA Premier Cloud.
cloud-managed networks, software-defined networking, network automation, distributed workforces, centralized IT management
Streamline Network Troubleshooting
Automate issue identification and resolution with direct access to Cisco's expert support engineers. Reduce mean time to repair and minimize network disruptions for critical business operations.
high-availability environments, performance-sensitive applications, multi-site deployments, proactive network monitoring, IT resource optimization
Maintain Software Compliance
Ensure your network software adheres to industry standards and security best practices. Protect against vulnerabilities by staying current with patches and validated software releases.
regulated industries, data security focus, IT audit requirements, risk-averse IT strategies, secure network infrastructure
Key Features
Cisco DNA Premier Cloud Software Updates
Access to the latest features, performance enhancements, and security patches for your network software.
1-Year Subscription Term
Predictable budgeting and continuous access to support and software updates for a defined period.
250 Device Capacity
Sufficient licensing to cover a significant portion of your network devices, supporting growth and expansion.
Expert Technical Support
Direct access to Cisco-certified engineers for troubleshooting and issue resolution, reducing downtime.
Proactive Bug Fixes
Timely delivery of patches and fixes to maintain network stability and prevent potential disruptions.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making continuous software support critical.
Healthcare & Life Sciences
Healthcare providers rely on robust and secure network connectivity for patient care systems, data management, and compliance with regulations like HIPAA, necessitating reliable software support.
Manufacturing & Industrial
Industrial environments depend on stable network performance for operational technology (OT) and IT integration, where downtime can halt production and impact supply chains.
Education & Research
Educational institutions manage large, diverse networks supporting students and staff, requiring consistent performance and security to facilitate learning and research activities.
Frequently Asked Questions
What is Cisco DNA Premier Cloud Software Support?
It is a subscription service providing access to software updates, patches, and technical assistance for Cisco's DNA Premier Cloud platform. This ensures your network software remains current, secure, and fully supported.
What does '250M, 1M' mean in the product title?
This typically refers to the capacity (250 devices or endpoints) and the term length (1 year) of the software support subscription.
How does this support help my business?
It helps maintain network uptime, ensures access to the latest features for improved performance and security, and provides expert technical assistance to resolve issues quickly, minimizing operational disruptions.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.