Cisco DNA Premier Cloud Software Support, 3 Year Term
Secure your network infrastructure with Cisco DNA Premier Cloud Software Support, providing 3 years of essential software updates and technical assistance to maintain optimal performance and security.
- Continuous Software Updates: Access to the latest features, security patches, and performance enhancements for your Cisco DNA Premier Cloud software.
- Technical Assistance: Receive expert support from Cisco to resolve issues and optimize your network configuration, minimizing downtime.
- 3-Year Term: Benefit from predictable budgeting and uninterrupted service coverage for your critical network software over a three-year period.
- Feature Entitlement: Maintain access to the full suite of advanced networking capabilities included in your Cisco DNA Premier Cloud license.
Product Overview
Product Overview
This is a 3-year subscription for Cisco DNA Premier Cloud Software Support, providing essential software updates, bug fixes, and technical assistance for your Cisco networking platform. It ensures your software remains current, secure, and fully functional throughout the subscription term.
Designed for businesses that rely on Cisco's advanced networking capabilities, this support package is ideal for IT Managers and IT Professionals managing on-premises or cloud-connected network infrastructure. It integrates directly with your existing Cisco DNA Premier Cloud deployment, offering a critical layer of operational assurance.
- Software Updates: Automatic delivery of new features and security patches.
- Technical Support: Access to Cisco's expert technical assistance center.
- Bug Fixes: Resolution of identified software defects to ensure stability.
- Performance Optimization: Guidance and tools to maintain peak network performance.
- License Compliance: Ensures your software usage adheres to Cisco's licensing terms.
This Cisco software support subscription is the right choice for SMB and mid-market teams needing reliable access to network software features and expert technical help.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security patches and feature enhancements for their Cisco DNA Premier Cloud software. This ensures the network infrastructure remains protected against emerging threats and operates with optimal functionality.
cloud-managed networks, software-defined networking, network security posture, IT operations management, business continuity
Streamline Network Operations
Streamline network management by ensuring access to timely software updates and bug fixes. This reduces the manual effort required for patching and troubleshooting, allowing IT staff to focus on strategic initiatives.
centralized network management, IT resource optimization, operational efficiency, technology lifecycle management
Automate Security Compliance
Automate security compliance by consistently running the most current and secure version of Cisco DNA Premier Cloud software. This helps meet regulatory requirements and internal security policies without constant manual oversight.
regulatory compliance, cybersecurity frameworks, risk management, IT governance, data protection
Key Features
Cisco DNA Premier Cloud Software Updates
Provides access to the latest software versions, including new features and security enhancements, keeping your network modern and protected.
Technical Support Entitlement
Offers direct access to Cisco's expert support engineers to resolve complex issues, reducing Mean Time To Resolution (MTTR).
Bug Fixes and Patches
Ensures software stability and reliability by addressing identified defects, preventing operational disruptions.
3-Year Subscription Term
Guarantees predictable costs and uninterrupted service coverage for three years, simplifying IT budget planning.
Premier Cloud Licensing
Unlocks advanced networking capabilities and features essential for modern, software-defined network environments.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and reliable network infrastructure to protect sensitive data and ensure continuous transaction processing, making up-to-date software and expert support critical.
Healthcare & Life Sciences
Healthcare organizations must maintain strict data privacy (HIPAA) and ensure constant availability of critical systems for patient care, necessitating robust and secure network operations with reliable support.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT convergence, where software updates and support are vital to prevent production downtime and maintain efficiency.
Education & Research
Educational institutions manage large, complex networks serving students and staff, requiring consistent performance, security, and access to the latest features to support learning and research activities.
Frequently Asked Questions
What is Cisco DNA Premier Cloud Software Support?
This is a 3-year subscription service that provides your business with ongoing access to software updates, security patches, and technical assistance for your Cisco DNA Premier Cloud software. It ensures your network infrastructure remains current, secure, and fully supported.
What kind of technical support is included?
The support includes access to Cisco's technical assistance center for troubleshooting software-related issues. This ensures you can get expert help when needed to maintain network operations.
Does this cover hardware failures?
No, this is a software support subscription. It covers the software license and its functionality. Hardware support is typically a separate contract or included with the hardware purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.