Cisco DNA Premier OnPrem Software Solution Support
Maintain optimal performance and security for your Cisco DNA Premier OnPrem software with 1 year of solution support, ensuring uninterrupted network operations and access to critical updates.
- Continuous Operation: Ensures your Cisco DNA Premier software remains functional and supported, minimizing downtime.
- Feature Access: Guarantees access to software updates, patches, and new features released by Cisco.
- Expert Assistance: Provides access to Cisco's technical support for troubleshooting and issue resolution.
- Compliance Assurance: Helps maintain compliance by ensuring your software is up-to-date and supported.
Product Overview
Product Overview
This is a 1-year Cisco Solution Support subscription for DNA Premier OnPrem software, designed for 25 million endpoints. It provides essential technical support and access to software updates, ensuring your network infrastructure operates at peak performance.
Ideal for mid-market and enterprise organizations managing complex networks, this support contract is crucial for IT Managers and IT Professionals who need reliable access to Cisco's advanced network automation and analytics capabilities without the overhead of direct enterprise support contracts.
- Software Updates: Receive timely access to the latest software releases, patches, and security fixes.
- Technical Support: Direct access to Cisco's expert support engineers for issue resolution.
- Endpoint Coverage: Supports environments with up to 25 million endpoints.
- Subscription Term: Provided on a 1-year subscription basis for predictable budgeting.
- OnPrem Deployment: Tailored for on-premises Cisco DNA Premier software installations.
This Cisco support subscription is the right choice for mid-market teams needing reliable access to advanced network software and expert assistance.
What This Enables
Continuous Software Updates and Patches
Enable teams to automatically receive and deploy the latest software updates and security patches for Cisco DNA Premier OnPrem. This ensures the platform remains secure and benefits from new functionalities as they are released.
on-premises software deployment, network management platform, IT operations continuity, security posture management
Access to Expert Technical Support
Streamline issue resolution by providing IT professionals direct access to Cisco's specialized support engineers. This ensures faster troubleshooting and minimizes network downtime when critical issues arise.
complex network environments, IT support escalation, business-critical applications, rapid issue response
Maintain Software Compliance and Lifecycle
Automate the process of staying compliant with software licensing and vendor support requirements. This subscription ensures your Cisco DNA Premier software is within its supported lifecycle, avoiding compliance gaps.
regulatory compliance needs, IT asset management, software lifecycle management, risk mitigation
Key Features
1-Year Subscription Term
Provides predictable budgeting and ensures continuous support coverage for your Cisco DNA Premier software.
Cisco DNA Premier OnPrem Software
Supports advanced network automation, assurance, and security features for your on-premises infrastructure.
Up to 25 Million Endpoints
Scales to support large and complex network environments, ensuring comprehensive coverage.
Solution Support
Offers direct access to Cisco's technical expertise for troubleshooting and issue resolution.
Software Updates and Access
Ensures you receive the latest software releases, patches, and security fixes to maintain optimal performance and security.
Industry Applications
Finance & Insurance
Financial institutions require robust, secure, and continuously updated network infrastructure to ensure compliance with strict regulations and maintain high availability for critical transactions.
Healthcare & Life Sciences
Healthcare organizations depend on secure and reliable network operations to protect sensitive patient data (HIPAA compliance) and ensure uninterrupted access to medical systems.
Manufacturing & Industrial
Industrial environments rely on stable and secure network connectivity for operational technology (OT) and IT systems, demanding consistent performance and vendor support to minimize production downtime.
Government & Public Sector
Government agencies need secure, compliant, and well-supported IT infrastructure to deliver essential services, often facing stringent security mandates and long-term operational requirements.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software, including access to software updates, patches, and expert assistance for troubleshooting. It ensures your software remains functional and secure.
What does 'DNA Premier OnPrem' refer to?
DNA Premier OnPrem refers to Cisco's premium network automation and assurance software licensed for on-premises deployment. It offers advanced features for managing and securing your network infrastructure.
How long is this support subscription valid?
This specific subscription is valid for a term of 1 year from the date of purchase. Renewal options are typically available to maintain continuous support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.