Cisco DNA Premier OnPrem Software Solution Support
Access 1-month of Cisco DNA Premier OnPrem software solution support to ensure your network infrastructure operates at peak performance and remains compliant.
- Coverage for Software Issues: Access to Cisco's expert technical support for troubleshooting and resolving issues with your DNA Premier OnPrem software.
- Timely Updates & Patches: Entitlement to receive critical software updates, patches, and security advisories to maintain system integrity and performance.
- License Compliance: Protection against potential disruptions caused by outdated or non-compliant software versions, ensuring regulatory adherence.
- Continued Operation: Coverage for ongoing software functionality, minimizing downtime risk and maintaining essential network services for your business.
Product Overview
Product Overview
This is a 1-month subscription for Cisco Solution Support for DNA Premier OnPrem software licenses. It provides access to Cisco's technical expertise and resources to ensure the optimal performance, security, and compliance of your network software.
Ideal for IT Managers and IT Professionals in SMB and mid-market companies, this support contract integrates with your existing Cisco DNA Premier OnPrem deployment, safeguarding your investment and ensuring uninterrupted network operations.
- Expert Technical Assistance: Direct access to Cisco's skilled support engineers for issue resolution.
- Software Updates & Upgrades: Entitlement to receive the latest software releases and patches.
- Security Vulnerability Management: Proactive notification and resolution for security threats.
- Performance Optimization: Guidance and support to maintain peak software performance.
- License Management Support: Assistance with understanding and managing your software licensing.
Ensure your business network runs smoothly and securely with dedicated Cisco software support, providing enterprise-level assistance without the enterprise overhead.
What This Enables
Access to Expert Technical Troubleshooting
Access to Cisco's specialized support engineers for rapid diagnosis and resolution of complex software issues. This ensures minimal disruption to your business operations and maintains network stability.
on-premises software deployment, business-critical network infrastructure, IT department support, proactive issue resolution, network uptime assurance
Coverage for Software Updates and Patches
Entitlement to receive and implement critical software updates and security patches for your Cisco DNA Premier OnPrem software. This protects your network from emerging threats and ensures you are running on the latest, most secure version.
network security posture, regulatory compliance needs, software lifecycle management, risk mitigation, IT infrastructure maintenance
Protection Against Licensing Lapses
Protection against potential operational disruptions or compliance gaps that can arise from expired or unsupported software licenses. This ensures continuous access to features and vendor support.
software asset management, IT budget planning, operational continuity, vendor relationship management, compliance requirements
Key Features
Cisco Technical Support
Gain direct access to Cisco's expert engineers for prompt issue resolution, minimizing network downtime.
Software Updates and Patches
Receive critical updates and security patches to maintain system integrity and protect against vulnerabilities.
On-Premises Software Focus
Tailored support for your installed Cisco DNA Premier OnPrem software, ensuring compatibility and performance.
Subscription Billing
Predictable monthly costs for software support, simplifying IT budget management.
1-Month Term
Flexible short-term support option to address immediate needs or bridge gaps in coverage.
Industry Applications
Manufacturing & Industrial
Reliable network operations are critical for industrial control systems and production lines, making continuous software support essential for preventing costly downtime.
Finance & Insurance
Strict regulatory compliance and the need for high availability in financial services demand robust, supported network software to protect sensitive data and ensure uninterrupted trading or client services.
Healthcare & Life Sciences
Maintaining secure and accessible patient data systems requires constant software vigilance and support to meet HIPAA compliance and ensure critical medical operations are never interrupted.
Retail & Hospitality
Point-of-sale systems, inventory management, and customer-facing networks in retail and hospitality rely on stable software performance, making ongoing support vital for daily operations and customer experience.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical assistance for Cisco software products, including troubleshooting, bug fixes, and access to updates and patches. It ensures your software operates as intended and remains secure.
What does 'DNA Premier OnPrem' refer to?
DNA Premier OnPrem refers to Cisco's premium software suite for network automation and assurance, deployed and managed within your own data center or facilities, rather than in the cloud.
Why is a 1-month term offered?
A 1-month term provides flexibility for businesses needing short-term coverage, such as during a transition period, a specific project, or to evaluate support services before committing to a longer term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.