Cisco DNA Premier OnPrem Software Support, 10M, 1 Year
Secure your Cisco DNA Premier OnPrem software with 1-year solution support, ensuring uninterrupted network management and access to critical updates.
- Coverage for Software Updates: Access to the latest software releases, patches, and feature enhancements for Cisco DNA Premier OnPrem.
- Technical Support: Entitlement to expert technical assistance for troubleshooting and issue resolution from Cisco engineers.
- License Compliance: Maintain compliance with Cisco's licensing terms and avoid potential disruptions due to outdated software versions.
- Operational Continuity: Protection against unexpected software issues, ensuring your network management platform remains operational.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your Cisco DNA Premier OnPrem software license. It covers access to software updates, patches, and expert support for a 1-year term, ensuring your network management platform operates efficiently and remains compliant.
Designed for businesses utilizing Cisco's Digital Network Architecture (DNA) for on-premises network management, this service is ideal for IT Managers and IT Professionals. It integrates into your existing IT infrastructure, providing a critical layer of support for the software that underpins your network operations.
- Software Updates & Upgrades: Gain access to new features, performance improvements, and security patches as they become available.
- 24x7 Technical Assistance: Receive expert help from Cisco engineers to resolve software-related issues quickly.
- License Management: Ensures your software license remains current and compliant with vendor requirements.
- Proactive Issue Resolution: Benefit from support that helps prevent minor issues from becoming major disruptions.
- Extended Software Lifespan: Maximize the value and longevity of your Cisco DNA Premier OnPrem investment.
This Cisco support subscription is the right choice for SMB and mid-market teams needing reliable access to software updates and expert assistance for their on-premises network management.
What This Enables
Enable Continuous Network Management
Enable teams to access the latest software features and security patches for Cisco DNA Premier OnPrem. Streamline network operations by ensuring your management platform is always up-to-date and performing optimally.
on-premises network management, software-defined networking, IT infrastructure operations, business continuity planning
Ensure Software License Compliance
Automate the process of maintaining software license compliance with Cisco's terms and conditions. Protect your organization from potential audits or service interruptions due to outdated or unsupported software versions.
software asset management, IT governance, regulatory compliance, risk mitigation
Resolve Technical Issues Quickly
Provide IT professionals with direct access to Cisco's expert technical support for rapid troubleshooting of DNA Premier OnPrem software issues. Minimize downtime and restore full network visibility and control efficiently.
network operations center, IT support desk, incident response, system administration
Key Features
1-Year Subscription Term
Provides predictable cost and coverage for a defined period, simplifying IT budget management.
Access to Software Updates and Patches
Ensures your Cisco DNA Premier software remains current with the latest features, security enhancements, and bug fixes.
Cisco Technical Support
Offers expert assistance from Cisco engineers to resolve software-related issues, reducing Mean Time To Resolution (MTTR).
On-Premises Software Coverage
Specifically designed for businesses running Cisco DNA Premier within their own data centers or facilities.
License Entitlement
Confirms your right to use the software and receive vendor-provided support, maintaining compliance.
Industry Applications
Finance & Insurance
Financial institutions require robust network security and compliance, making continuous support and updates for network management software critical to prevent disruptions and meet regulatory demands.
Healthcare & Life Sciences
Healthcare organizations handle sensitive patient data and rely on uninterrupted network operations for critical services, necessitating reliable support for their IT infrastructure management tools.
Manufacturing & Industrial
Industrial environments depend on stable and secure networks for operational technology (OT) and IT integration, requiring consistent performance and support for network management platforms.
Government & Public Sector
Government agencies must maintain secure and compliant IT systems, making vendor-provided support and timely software updates essential for operational integrity and data protection.
Frequently Asked Questions
What is Cisco DNA Premier OnPrem?
Cisco DNA Premier OnPrem is a software suite that provides advanced capabilities for network management, automation, and assurance within a company's own data center or infrastructure.
What does 'Solution Support' cover?
Solution Support typically includes access to software updates, patches, and technical assistance from the vendor to help resolve issues with the licensed software.
How long is this license and support valid?
This specific offering is for a 1-year term, covering both the software license and the associated solution support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.