Cisco DNA Premier OnPrem Software Support, 1 Year
Maintain optimal performance and security for your Cisco DNA Premier OnPrem software with a 1-year support subscription, ensuring uninterrupted network operations.
- 24x7 Technical Support: Access expert assistance for critical issues, minimizing downtime and operational disruptions.
- Software Updates & Patches: Receive timely access to the latest software releases, security patches, and bug fixes to maintain system integrity.
- Access to Knowledge Base: Entitlement to a vast library of technical documentation, troubleshooting guides, and best practices for self-service issue resolution.
- Hardware Compatibility Assurance: Protection against potential conflicts or performance degradation by ensuring software compatibility with your Cisco hardware infrastructure.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your Cisco DNA Premier OnPrem software license. It ensures you receive timely software updates, patches, and access to expert technical support for one year, safeguarding your network's performance and security.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this support contract integrates with your existing Cisco network infrastructure. It is crucial for maintaining the operational integrity and feature set of your on-premises Cisco DNA Premier deployment.
- Continuous Software Access: Stay current with the latest features and security enhancements through regular software updates.
- Expert Technical Assistance: Resolve complex network issues quickly with direct access to Cisco certified support engineers.
- Proactive Issue Resolution: Benefit from patches and fixes that address known vulnerabilities and performance bottlenecks.
- License Compliance: Ensure your software usage adheres to vendor requirements and avoids potential penalties.
- Operational Stability: Minimize unexpected downtime and maintain business continuity with reliable support.
This Cisco support subscription is the ideal choice for SMB and mid-market businesses seeking reliable, cost-effective maintenance for their critical on-premises network software.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security posture and feature set by providing timely access to Cisco's software updates and critical patches. This ensures your network infrastructure is protected against emerging threats and performs optimally.
on-premises software deployments, network infrastructure management, security compliance, IT operations continuity
Expert Technical Support for Issues
Minimize network disruptions by providing direct access to Cisco's certified support engineers for troubleshooting and issue resolution. This ensures that critical problems are addressed promptly, reducing potential business impact.
business-critical network services, IT support escalation, operational uptime assurance, proactive problem solving
Protection Against Licensing Lapses
Ensure continuous compliance and avoid service interruptions by maintaining an active support contract for your Cisco DNA Premier software. This prevents potential penalties or loss of functionality due to expired support.
software license management, regulatory adherence, IT asset lifecycle, budget predictability
Key Features
1-Year Subscription Term
Provides a defined period of guaranteed support and access to updates, simplifying IT budget planning.
Cisco DNA Premier OnPrem Software Coverage
Ensures that your specific on-premises Cisco network automation and management software remains operational and up-to-date.
Technical Assistance Center (TAC) Access
Offers direct access to Cisco's expert support engineers for rapid problem resolution.
Software Updates and Bug Fixes
Keeps your network software secure and performing optimally by delivering the latest patches and enhancements.
Compliance and Stability
Helps maintain regulatory compliance and ensures the stability of your critical business network infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and continuously available network infrastructure to protect sensitive data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers must maintain HIPAA compliance and ensure uninterrupted access to patient data and critical systems, making robust network support essential.
Manufacturing & Industrial
Industrial environments rely on stable and secure network operations for production lines and supply chain management, where downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services companies handle confidential client information and depend on secure, reliable IT systems to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service that provides technical support and software updates for Cisco products, including software licenses like DNA Premier OnPrem. It helps ensure your systems remain operational and secure.
What does 'T2' typically refer to in Cisco licensing?
In Cisco licensing, 'T2' often denotes a specific support tier or service level, typically indicating a higher level of support compared to basic offerings, often including faster response times or more advanced technical expertise.
How does this support contract benefit my business?
This contract ensures your Cisco DNA Premier software is always updated with the latest security patches and features, and provides access to expert technical support to quickly resolve any issues, thereby minimizing downtime and protecting your network.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.