Cisco DNA Premier OnPrem Software Support, 5 Years
Maintain optimal performance and security for your Cisco network infrastructure with 5-year software support for DNA Premier OnPrem licenses, ensuring uninterrupted operations.
- Extended Coverage: Gain 5 years of access to Cisco's expert technical support and software updates.
- Proactive Issue Resolution: Receive timely assistance to minimize network disruptions and maintain productivity.
- Feature Access: Ensure continued access to advanced network automation and security features.
- Compliance Assurance: Maintain regulatory compliance through up-to-date software and support.
Product Overview
Product Overview
This offering provides 5 years of Cisco Solution Support for your DNA Premier OnPrem software licenses. It ensures you receive ongoing technical assistance, software updates, and access to critical patches, safeguarding your network's performance and security.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this support contract integrates with your existing Cisco DNA Premier OnPrem deployment, providing a vital layer of operational continuity and access to the latest network management capabilities.
- 5-Year Support Term: Lock in essential support for a full five years, providing long-term operational stability.
- Premier Software Features: Access to the full suite of features enabled by your Cisco DNA Premier OnPrem license.
- Technical Assistance: Direct access to Cisco's skilled support engineers for troubleshooting and issue resolution.
- Software Updates & Patches: Receive regular updates to maintain security, performance, and functionality.
- Network Visibility & Control: Support for features that enhance network visibility, policy enforcement, and automation.
Ensure your business network remains secure, compliant, and high-performing with dedicated 5-year support for your Cisco DNA Premier OnPrem software.
What This Enables
Continuous Network Operation Assurance
Coverage for critical software issues that could disrupt network services. This ensures your business applications and user connectivity remain available without interruption.
onpremises software deployments, business-critical network infrastructure, IT operations continuity, risk mitigation
Access to Software Updates and Patches
Entitlement to receive all software updates, bug fixes, and security patches released by Cisco for your DNA Premier software. This keeps your network secure and performing optimally.
network infrastructure management, security posture maintenance, software lifecycle management, regulatory compliance
Expert Technical Support for Troubleshooting
Protection against prolonged downtime by providing direct access to Cisco's specialized support engineers. This accelerates problem resolution and minimizes business impact.
network troubleshooting, IT support escalation, incident response, operational efficiency
Key Features
5-Year Support Term
Provides long-term peace of mind and budget predictability for essential network software support.
Direct Cisco Technical Assistance
Enables rapid resolution of complex network issues by connecting you with vendor experts.
Software Updates and Security Patches
Maintains network security and performance by ensuring you have the latest software versions.
Access to Premier Software Features
Guarantees continued access to advanced network automation, policy, and assurance capabilities.
Compliance and Stability
Helps meet regulatory requirements and ensures a stable, reliable network environment.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security for sensitive data, making continuous software support and timely updates critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations depend on secure, reliable networks for patient data and critical systems, necessitating consistent support to maintain HIPAA compliance and uninterrupted service delivery.
Manufacturing & Industrial
Industrial environments rely on network stability for operational technology (OT) and automation, where downtime can lead to significant production losses and safety concerns.
Education & Research
Educational institutions manage large, complex networks with diverse user needs, requiring reliable support to ensure consistent access to learning resources and research data.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and integrated solutions. It ensures you receive timely assistance and updates to keep your network running smoothly and securely.
What does 'DNA Premier OnPrem' refer to?
DNA Premier OnPrem refers to Cisco's Digital Network Architecture software, licensed for on-premises deployment, offering advanced features for network management, automation, and assurance.
Why is a 5-year support term beneficial?
A 5-year term provides extended operational stability and predictable costs for your critical network software, reducing the risk of unexpected support lapses or price increases.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.