Cisco DNA Premier On-Prem Software Solution Support
This 7-year Cisco DNA Premier On-Prem solution support subscription ensures your network infrastructure remains operational and optimized.
- Coverage for Software Issues: Access to expert technical assistance for troubleshooting and resolving issues with your Cisco DNA Premier software.
- Timely Updates and Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity and performance.
- Extended Operational Assurance: Protection against unexpected downtime with guaranteed support availability for the full 7-year term.
- Feature Access and Optimization: Continued access to advanced network automation, security, and analytics features enabled by the Premier license.
Product Overview
Product Overview
This is a 7-year subscription for Cisco DNA Premier On-Prem solution support, providing essential services for your on-premises network software.
It is designed for IT Managers and IT Professionals in SMB and mid-market companies who manage their own network infrastructure and require reliable support for their Cisco software investments.
- 24/7 Technical Assistance: Get help when you need it from Cisco's expert support teams.
- Software Updates and Upgrades: Stay current with the latest features and security enhancements.
- Proactive Issue Resolution: Benefit from support that helps prevent problems before they impact your operations.
- Compliance Assurance: Maintain adherence to software licensing and support requirements.
- Optimized Network Performance: Ensure your network runs efficiently with ongoing support.
This Cisco solution support is the right choice for SMB and mid-market teams needing dependable, long-term operational assurance for their network software.
What This Enables
Access to Expert Technical Support
Access to Cisco's technical support engineers for troubleshooting and issue resolution. This ensures that any problems with your DNA Premier software are addressed promptly, minimizing operational disruption.
on-premises software deployment, business-critical network operations, IT team with limited specialized resources, proactive IT management
Continuous Software Updates and Patches
Entitlement to receive the latest software updates, bug fixes, and security patches for your Cisco DNA Premier software. This keeps your network secure and running with the most current features and performance enhancements.
network security posture maintenance, feature set expansion, regulatory compliance, stable software environment
Protection Against Network Downtime
Protection against unexpected service interruptions by providing guaranteed access to support resources. This ensures your network remains available for your business operations throughout the 7-year term.
business continuity planning, high-availability network requirements, risk mitigation strategy, long-term IT investment protection
Key Features
7-Year Support Term
Provides long-term peace of mind and predictable operational costs for your network software.
Cisco Technical Assistance Center (TAC)
Direct access to expert engineers for rapid issue resolution and guidance.
Software Updates and Upgrades
Ensures your network software is always current with the latest features, security patches, and performance improvements.
On-Premises Software Coverage
Specifically designed to support your locally installed Cisco DNA Premier software.
Premier License Feature Support
Enables full utilization of advanced network capabilities included in the Premier license tier.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transaction systems, meeting stringent regulatory compliance and uptime requirements.
Healthcare & Life Sciences
Maintains the reliability and security of patient data networks, crucial for compliance with HIPAA and other healthcare regulations.
Manufacturing & Industrial
Supports the continuous operation of production networks and IoT devices, vital for maintaining operational efficiency and output.
Legal & Professional Services
Protects sensitive client data and ensures consistent access to network resources for billable hours and case management.
Frequently Asked Questions
What is Cisco DNA Premier On-Prem Solution Support?
It is a 7-year subscription service from Cisco that provides technical support and software updates for your on-premises Cisco DNA Premier software licenses. It ensures your network software remains operational and secure.
Who is this support intended for?
This support is for businesses, specifically IT Managers and IT Professionals in SMB and mid-market companies, who manage their own on-premises Cisco network infrastructure and require ongoing support.
What happens if my software encounters an issue?
With this support, you can contact Cisco's Technical Assistance Center (TAC) for expert troubleshooting and resolution of any software-related problems, minimizing downtime.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.