Cisco DNA Premier On-Prem Software Solution Support
Maintain optimal performance and security for your Cisco DNA Premier On-Prem software with 1-year solution support, ensuring uninterrupted network operations.
- Coverage for Software Issues: Access to expert technical assistance for troubleshooting and resolving software-related problems impacting your network.
- Timely Updates & Patches: Entitlement to receive critical software updates, patches, and bug fixes to maintain system integrity and security.
- License Compliance: Ensures your software deployment remains compliant with Cisco's licensing terms, avoiding potential disruptions or penalties.
- Continued Operation: Protection against unforeseen software issues that could lead to network downtime or degraded performance.
Product Overview
Product Overview
This Cisco Solution Support contract provides 1-year of essential technical support for your Cisco DNA Premier On-Prem software license. It ensures you have access to Cisco's expertise for troubleshooting, software updates, and maintaining compliance, safeguarding your network's operational continuity.
Designed for businesses utilizing Cisco's Digital Network Architecture (DNA) Premier software on-premises, this support is crucial for IT Managers and IT Professionals. It integrates with your existing network infrastructure, providing a vital safety net for your core networking software.
- Expert Technical Assistance: Direct access to Cisco's support engineers for issue resolution.
- Software Updates and Patches: Entitlement to receive the latest software releases and security patches.
- License Management Support: Assistance with understanding and maintaining your software license compliance.
- Proactive Issue Identification: Support services can help identify potential problems before they impact operations.
- Extended Operational Uptime: Minimizes downtime by providing rapid response to software-related incidents.
This Cisco support contract is the ideal solution for SMB and mid-market organizations seeking reliable access to technical expertise and software updates for their critical network infrastructure.
What This Enables
Access to Expert Software Troubleshooting
Enable teams to quickly resolve complex software issues impacting network performance and stability. This ensures minimal downtime and maintains productivity across the organization.
On-premises software deployments, managed network services, multi-site operations, business-critical applications
Streamline Software Updates and Patching
Automate the process of receiving and applying critical software updates and security patches. This keeps your network secure and up-to-date with the latest Cisco features and fixes.
Regularly updated software environments, security-conscious IT policies, compliance-driven operations, distributed network infrastructure
Maintain Licensing Compliance
Ensure your Cisco DNA Premier software deployment adheres to all licensing terms and conditions. This avoids potential penalties and ensures uninterrupted access to software features.
Regulated industries, multi-year software investments, IT asset management, corporate governance requirements
Key Features
1-Year Solution Support Term
Provides a defined period of guaranteed access to Cisco's technical expertise and software updates for your DNA Premier license.
Cisco DNA Premier On-Prem Software Coverage
Specifically tailored support for the features and functionalities of Cisco's advanced on-premises network management software.
Technical Assistance Center (TAC) Access
Direct access to Cisco's TAC for expert troubleshooting and issue resolution, reducing internal IT burden.
Software Updates and Bug Fixes
Ensures your network benefits from the latest security patches and performance enhancements, maintaining optimal operation.
License Entitlement Verification
Helps confirm and maintain compliance with your Cisco software licensing agreements, avoiding potential disruptions.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations, making continuous software support critical for compliance and uninterrupted service delivery.
Healthcare & Life Sciences
Healthcare organizations depend on secure and stable networks for patient data and critical systems, necessitating robust support for network management software to ensure uptime and compliance with regulations like HIPAA.
Manufacturing & Industrial
Industrial environments rely on network uptime for production lines and operational efficiency, making software support essential to prevent costly disruptions.
Education & Research
Educational institutions manage large, complex networks serving students and staff, requiring reliable software support to maintain connectivity and access to resources.
Frequently Asked Questions
What is Cisco DNA Premier On-Prem?
Cisco DNA Premier On-Prem is a software suite that provides advanced capabilities for network management, automation, security, and analytics, deployed directly within your own data center or network infrastructure.
What does 'Solution Support' cover?
Solution Support typically covers technical assistance for issues related to the software itself, including troubleshooting, bug fixes, and access to software updates and patches. It ensures the software functions as intended within your environment.
How long is this support valid?
This specific support contract is valid for a term of one (1) year from the date of purchase, providing continuous coverage for the duration.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.