Cisco DNA Premier On-Prem Software Solution Support
This Cisco Solution Support contract provides 1-year coverage for your DNA Premier On-Prem software, ensuring uninterrupted network operations and access to essential updates.
- Access to Technical Expertise: Get expert assistance for troubleshooting and issue resolution from Cisco engineers.
- Coverage for Software Updates: Receive critical patches, bug fixes, and feature updates to maintain optimal performance.
- Protection Against Downtime: Minimize network disruptions with timely support to keep your business running smoothly.
- Entitlement to Latest Features: Ensure your network benefits from the newest capabilities included in your Premier license.
Product Overview
Product Overview
This is a 1-year subscription for Cisco Solution Support, specifically for DNA Premier On-Prem software licenses. It provides essential technical assistance and access to software updates, ensuring your network infrastructure remains operational and secure.
Designed for businesses utilizing Cisco's Digital Network Architecture (DNA) Premier software on-premises, this support contract is ideal for IT Managers and IT Professionals responsible for maintaining network performance and security. It integrates directly into your existing IT environment, providing a critical layer of operational assurance.
- 24x7 Technical Assistance: Access expert support when you need it most to resolve network issues.
- Software Updates and Patches: Stay current with the latest security fixes and performance enhancements.
- Proactive Issue Resolution: Benefit from support that helps prevent minor issues from becoming major disruptions.
- License Compliance: Maintain adherence to software licensing terms and conditions.
- Optimized Network Performance: Ensure your DNA Premier features are functioning as intended.
This Cisco support contract is the right choice for SMB and mid-market teams seeking reliable operational continuity for their Cisco DNA Premier software.
What This Enables
Continuous Network Operation Assurance
Enable teams to maintain consistent network performance and availability. Streamline troubleshooting by having direct access to Cisco's expert support for your DNA Premier software.
On-premises software deployments, business-critical network infrastructure, IT teams managing core network services, environments requiring high uptime.
Access to Software Updates and Patches
Automate the process of receiving and applying critical security patches and feature updates. Streamline your software lifecycle management to ensure your network is always protected and up-to-date.
Regulated environments, businesses with active cybersecurity concerns, organizations running sensitive applications, networks requiring regular maintenance.
Proactive Issue Prevention and Resolution
Protect against potential network disruptions by having expert support readily available. Minimize the impact of technical issues on business productivity and user experience.
Businesses reliant on network stability, IT departments with limited specialized resources, environments with complex network configurations, proactive IT management strategies.
Key Features
Cisco Technical Support
Access to specialized engineers for rapid issue resolution, reducing network downtime.
Software Updates and Bug Fixes
Ensures your DNA Premier software is secure, stable, and performing optimally with the latest fixes.
1-Year Term
Provides predictable support coverage for a defined period, simplifying IT budget planning.
On-Premises Software Focus
Tailored support for your locally installed Cisco DNA Premier software, addressing specific deployment needs.
Premier License Entitlement
Guarantees access to the full suite of features and capabilities included in your Premier license.
Industry Applications
Finance & Insurance
This sector requires high network availability and robust security to protect sensitive financial data and maintain regulatory compliance, making continuous software support critical.
Healthcare & Life Sciences
Reliable network operations are essential for patient care systems and data management, demanding consistent access to support and timely software updates to prevent disruptions.
Manufacturing & Industrial
Operational technology networks in manufacturing rely on stable and secure connectivity for production lines; software support ensures minimal downtime and efficient operations.
Legal & Professional Services
These firms handle confidential client information and require uninterrupted access to their IT systems; software support helps maintain the integrity and availability of their network infrastructure.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical assistance and software updates for specific Cisco software products. It helps ensure your software runs smoothly and stays current.
What does 'DNA Premier On-Prem' refer to?
This refers to Cisco's Digital Network Architecture software licensed at the Premier level and installed on your own servers or infrastructure, rather than being a cloud-based service.
How long is this support contract valid?
This specific contract is valid for a term of one year from the date of purchase.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.