Cisco DNA Premier On-Prem Software Support, 1G, 1M
Maintain optimal performance and access critical updates for your Cisco DNA Premier on-premises software with this 1-year solution support subscription.
- Coverage for Software Updates: Access to the latest software releases, patches, and bug fixes to keep your network secure and performing optimally.
- Technical Support Access: Entitlement to expert technical assistance from Cisco for troubleshooting and issue resolution, minimizing downtime.
- License Compliance: Ensures your on-premises DNA Premier software remains compliant with Cisco's licensing terms and conditions.
- Feature Enablement: Guarantees access to all features and capabilities included in your DNA Premier license for the duration of the term.
Product Overview
Product Overview
This Cisco Solution Support subscription provides essential maintenance and technical assistance for your on-premises Cisco DNA Premier software license. It ensures you receive timely software updates, patches, and access to Cisco's expert support team, safeguarding your network's functionality and security.
Designed for businesses utilizing Cisco's Digital Network Architecture Premier software on their own infrastructure, this subscription is ideal for IT Managers and IT Professionals responsible for network operations. It integrates directly with your existing on-premises deployment, ensuring uninterrupted access to advanced network management and security features.
- Software Updates & Patches: Stay current with the latest Cisco IOS XE releases and security advisories.
- 24x7 Technical Assistance: Access to Cisco TAC for critical issue resolution.
- License Management: Simplifies compliance and entitlement tracking for your DNA Premier software.
- Feature Continuity: Ensures all licensed Premier features remain accessible and supported.
- On-Premises Focus: Tailored support for software deployed within your own data center or network environment.
This Cisco support subscription offers SMB and mid-market teams the assurance of continuous operation and expert assistance for their critical network software.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest software versions and security patches for their Cisco DNA Premier on-premises deployment. This ensures optimal performance and reduces vulnerability to known exploits.
on-premises software deployment, network infrastructure management, IT operations, security posture management
Continuous Technical Support
Streamline issue resolution by providing IT professionals with direct access to Cisco's technical support engineers. This minimizes network downtime and accelerates problem-solving.
network operations center, IT support teams, critical infrastructure management, business continuity planning
License Compliance Assurance
Automate compliance with Cisco's licensing terms by ensuring your on-premises DNA Premier software is actively supported. This prevents potential licensing lapses and associated risks.
software asset management, IT governance, regulatory compliance, financial planning
Key Features
Cisco DNA Premier On-Premises Software Support
Ensures your network management software remains up-to-date, secure, and fully functional.
1-Year Subscription Term
Provides predictable costs and continuous coverage for a defined period.
Access to Software Updates
Keeps your network protected with the latest features and security patches.
Technical Assistance Center (TAC) Access
Offers expert help to resolve critical issues quickly and minimize downtime.
License Entitlement
Guarantees you have the right to use all Premier features and receive ongoing support.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security for its network infrastructure to protect sensitive financial data and maintain regulatory compliance.
Healthcare & Life Sciences
Ensuring continuous network operation and data integrity is critical for patient care systems and compliance with regulations like HIPAA.
Manufacturing & Industrial
Reliable network performance is essential for operational technology (OT) and industrial control systems, where downtime can lead to significant production losses.
Education & Research
Educational institutions rely on stable and secure network access for students and staff, requiring ongoing support for their IT infrastructure.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support and software updates for specific Cisco software products. It ensures your software remains current, secure, and operational.
What does 'DNA Premier On-Prem' refer to?
This refers to Cisco's Digital Network Architecture software licensed at the Premier tier and deployed on your own hardware or data center, rather than a cloud-hosted service.
How long does this subscription last?
This is a 1-year subscription, providing coverage and support for the specified duration. Renewal options are typically available.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.