Cisco DNA Premier On-Premises Software Support, 1 Year
This 1-year Cisco DNA Premier On-Premises software support subscription ensures your network infrastructure remains operational and up-to-date.
- Coverage: Access to Cisco technical support for your DNA Premier On-Premises software.
- Updates: Entitlement to software updates, upgrades, and patches to maintain security and performance.
- Continuity: Protection against operational disruptions caused by software issues or compatibility problems.
- Expertise: Direct access to Cisco engineers for troubleshooting and issue resolution.
Product Overview
Product Overview
This is a 1-year subscription for Cisco Solution Support for DNA Premier On-Premises software. It provides essential technical assistance and access to software updates, ensuring your network management platform functions optimally and remains secure.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this support to maintain the health and performance of their Cisco DNA Premier software, which is critical for network visibility, automation, and policy enforcement within their own IT environments.
- Software Access: Unlocks the full feature set of Cisco DNA Premier for on-premises deployments.
- Technical Support: Provides direct access to Cisco's expert support engineers for issue resolution.
- Updates & Patches: Ensures you receive the latest software releases for security and performance enhancements.
- Compliance: Helps maintain compliance by ensuring your software is up-to-date and supported.
- Operational Stability: Minimizes downtime risk by providing timely assistance for software-related problems.
This Cisco support subscription is the right choice for businesses needing reliable access to software features and expert assistance for their on-premises network management.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security patches and feature enhancements for their Cisco DNA Premier On-Premises software. This ensures the platform remains protected against emerging threats and operates with optimal performance.
on-premises software deployment, network management, IT operations, security posture management, business continuity
Troubleshooting and Issue Resolution
Streamline the process of resolving software-related network issues by providing direct access to Cisco's specialized support engineers. This minimizes downtime and ensures critical network functions are restored quickly.
active network infrastructure, IT support teams, business-critical applications, operational efficiency, proactive problem-solving
Maintaining Software Compliance
Automate compliance efforts by ensuring your Cisco DNA Premier software is always running on a supported version. This helps meet regulatory requirements and internal IT governance standards.
regulated business environments, IT governance, audit readiness, software lifecycle management, risk mitigation
Key Features
Cisco Technical Assistance Center (TAC) Access
Receive expert guidance and rapid resolution for software-related issues from Cisco engineers.
Software Updates and Upgrades
Stay current with the latest features, security patches, and performance improvements for your DNA Premier software.
On-Premises Deployment Support
Ensure the stability and functionality of your self-hosted Cisco DNA Premier environment.
1-Year Subscription Term
Provides a defined period of continuous support and access, simplifying budget planning.
Premier Software Features
Unlock advanced capabilities for network assurance, security, and automation within your own data center.
Industry Applications
Finance & Insurance
Financial institutions require highly stable and secure network management to ensure compliance with strict regulations like PCI DSS and SOX, making robust software support critical.
Healthcare & Life Sciences
Healthcare organizations handle sensitive patient data and must adhere to HIPAA regulations, necessitating reliable network infrastructure and prompt support for any software-related issues.
Manufacturing & Industrial
Industrial environments rely on consistent network performance for operational technology (OT) and IT convergence, where downtime can halt production and require immediate expert intervention.
Education & Research
Educational institutions manage large, complex networks serving students and staff, requiring continuous uptime and access to the latest features for effective network management and security.
Frequently Asked Questions
What is Cisco DNA Premier On-Premises?
Cisco DNA Premier is a software suite that provides advanced capabilities for network management, automation, and assurance. 'On-Premises' means it is installed and managed within your own data center or network infrastructure.
What does 'Solution Support' cover?
Solution Support provides technical assistance for the software itself, including troubleshooting, bug fixes, and access to software updates and patches. It ensures your software functions as intended and remains secure.
How long is this support valid?
This is a 1-year subscription, providing continuous support and access to updates for the duration of the term. Renewal options are typically available.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.