Cisco FM10000-EEW-3Y Warranty Extension
This Cisco warranty extension provides three years of continued hardware support and access to technical resources for your FM10000 platform, ensuring uninterrupted business operations.
- Extended Hardware Support: Coverage for hardware failures and necessary replacements for three additional years.
- Access to Technical Expertise: Entitlement to Cisco's expert technical support for issue resolution and guidance.
- Business Continuity: Protection against unexpected downtime caused by hardware malfunctions, maintaining operational flow.
- Compliance Assurance: Continued adherence to service level agreements and operational standards requiring vendor support.
Product Overview
Product Overview
This offering is a three-year warranty extension for Cisco's FM10000 platform, specifically the EEW model. It ensures that your critical network hardware remains covered by Cisco's standard support services, including hardware replacement and access to technical assistance, for an additional three years beyond the initial warranty period.
This service is designed for IT Managers and IT Professionals within SMB and mid-market organizations who rely on the FM10000 platform for their core network infrastructure. It fits into their existing IT environment by providing a predictable and extended support lifecycle for essential hardware, mitigating risks associated with out-of-warranty equipment.
- Extended Support Term: Guarantees hardware support for three additional years.
- Hardware Replacement: Covers the cost and logistics of replacing faulty hardware components.
- Technical Assistance: Provides access to Cisco's certified support engineers.
- Operational Stability: Minimizes risk of downtime due to hardware issues.
- Predictable IT Budgeting: Locks in support costs for the extended term.
This Cisco warranty extension is the ideal choice for SMB and mid-market teams seeking to safeguard their network investment and ensure long-term operational reliability.
What This Enables
Extended Hardware Failure & Replacement Coverage
Coverage for hardware malfunctions and necessary component replacements for three additional years. This ensures your critical network infrastructure continues to operate without interruption from unexpected hardware issues.
On-premises data centers, Network closets, Business continuity planning, IT asset lifecycle management
Access to Expert Technical Support
Entitlement to Cisco's certified technical support engineers for troubleshooting and issue resolution. This provides your IT team with expert assistance to quickly address any operational challenges.
Network operations, IT support desks, Remote IT management, Infrastructure troubleshooting
Protection Against Operational Downtime
Protection against unexpected hardware failures that could lead to significant business downtime. This extended coverage minimizes risk and maintains productivity for your organization.
Business-critical systems, High-availability networks, Operational efficiency focus, Risk mitigation strategies
Key Features
Three-Year Extension
Provides long-term peace of mind and predictable support costs for your essential network hardware.
Hardware Replacement
Ensures faulty components are replaced promptly, minimizing downtime and operational disruption.
Cisco Technical Support
Grants access to expert engineers for efficient troubleshooting and problem resolution.
Proactive Risk Management
Reduces the likelihood of unexpected expenses and operational interruptions associated with out-of-warranty equipment.
Platform Stability
Maintains the reliable performance of your Cisco FM10000 platform, crucial for business operations.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their transaction processing and data management, making extended hardware support critical for compliance and operational continuity.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network services for patient care systems and data access, where hardware reliability and vendor support are essential for regulatory compliance and patient safety.
Manufacturing & Industrial
Industrial operations rely on stable network infrastructure for production control and logistics, where hardware failures can halt operations and incur significant financial losses, necessitating reliable support.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and require consistent access to their IT systems, making extended hardware support vital for maintaining client trust and operational efficiency.
Frequently Asked Questions
What is covered under this warranty extension?
This extension covers hardware failures and provides access to Cisco's technical support services for the FM10000 platform for three additional years. It ensures hardware replacement and expert assistance.
When should I purchase this warranty extension?
It is best to purchase this extension before your current warranty expires to ensure continuous coverage and avoid any lapse in support. This prevents potential downtime and unexpected costs.
Does this extension include software updates?
This is primarily a hardware support contract. While technical support may assist with software-related issues impacting hardware operation, it does not typically include new software feature releases or major version upgrades. Consult the specific contract details for exact software entitlements.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.