Cisco ELA Platinum Support 1 Year
This Cisco ELA Platinum Support contract provides 1 year of advanced technical assistance and software updates, ensuring your critical business operations remain uninterrupted.
- 24x7x4 Hour Onsite Response: Guarantees a technician on-site within four hours for critical hardware issues, minimizing downtime.
- Advanced Technical Support: Access to Cisco TAC engineers for complex troubleshooting and issue resolution, ensuring rapid problem solving.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and feature enhancements to maintain optimal performance and security.
- Hardware Replacement: Expedited replacement of defective hardware components, ensuring continuity of service and protection against equipment failure.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) provides Platinum level support for your Cisco platform software for a duration of one year. It covers a user range of 10,000 to 24,999, offering the highest tier of service and support from Cisco.
Designed for mid-market to enterprise organizations, this subscription ensures that your IT infrastructure benefits from continuous operational integrity, access to critical software updates, and expert technical assistance when needed. It integrates into your existing Cisco environment, providing a safety net for your core business operations.
- Platinum Support: Highest level of Cisco technical support, including 24x7 access to TAC.
- Software Entitlements: Access to all software updates, upgrades, and new features released during the contract term.
- Hardware Support: Advanced hardware replacement services to minimize operational disruption.
- Extended User Coverage: Supports a significant user base, suitable for larger organizations.
- Subscription Billing: Predictable annual billing for easier budget management.
This Cisco ELA Platinum Support subscription is the ideal choice for mid-market and enterprise teams seeking maximum uptime and immediate access to expert technical resources.
What This Enables
Critical System Uptime Assurance
Coverage for immediate, expert technical assistance to resolve critical system failures. This ensures that any disruption to core business functions is addressed with the highest priority, minimizing financial and operational impact.
mission-critical systems, high-availability environments, business continuity planning
Proactive Software Maintenance
Entitlement to all software updates, patches, and feature releases from Cisco. This allows your IT team to stay current with the latest security enhancements and performance improvements, preventing vulnerabilities and optimizing system efficiency.
security-conscious operations, performance-driven environments, regulated industries
Hardware Failure Mitigation
Protection against unexpected hardware failures through advanced replacement services. This ensures that defective components are replaced quickly, preventing extended outages and maintaining service levels for your users.
remote site operations, business-critical hardware, disaster recovery preparedness
Key Features
24x7x4 Hour Onsite Response
Minimizes downtime by ensuring a technician arrives on-site within four hours for critical hardware issues.
Access to Cisco TAC
Provides direct access to expert engineers for rapid resolution of complex technical problems.
Software Updates and Upgrades
Keeps your systems secure and performing optimally with the latest Cisco software releases.
Advanced Hardware Replacement
Ensures business continuity by expediting the replacement of faulty hardware components.
One-Year Term
Offers predictable budgeting and a defined period of high-level support for your Cisco platform.
Industry Applications
Finance & Insurance
Ensures high availability and rapid issue resolution critical for financial transactions and regulatory compliance, minimizing risk of service disruption.
Healthcare & Life Sciences
Guarantees continuous operation of patient care systems and data integrity, essential for meeting strict HIPAA compliance and patient safety standards.
Manufacturing & Industrial
Maintains operational technology (OT) uptime and network performance for production lines and supply chain management, preventing costly manufacturing delays.
Government & Public Sector
Provides reliable and secure network services for essential public services, ensuring continuity and compliance with government IT mandates.
Frequently Asked Questions
What is Cisco ELA Platinum Support?
Cisco ELA Platinum Support is the highest tier of service offered by Cisco, providing 24x7 expert technical assistance, advanced hardware replacement, and access to all software updates for your licensed Cisco products.
Who is this support contract for?
This contract is designed for mid-market to enterprise organizations with 10,000 to 24,999 users who require the utmost reliability and immediate support for their critical Cisco infrastructure.
What does '24x7x4 Hour Onsite Response' mean?
It means that for critical hardware issues, Cisco will dispatch a technician to your location within four hours, at any time of day or night, to begin resolving the problem.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.