Cisco ELA 2 UMB. SUPPORT-PLATINUM-INS, 1 Year, 10-99 Users
This Cisco ELA 2 UMB. SUPPORT-PLATINUM-INS subscription provides 1 year of Platinum support for 10 to 99 users, ensuring uninterrupted access to critical IT infrastructure.
- Coverage for Critical Incidents: Access to Cisco's highest level of technical support for urgent issues, minimizing downtime.
- Proactive Technical Support: Entitlement to expert guidance and troubleshooting to maintain optimal performance of your Cisco environment.
- Software and Hardware Support: Protection against operational disruptions with support for licensed software and associated hardware.
- Timely Updates and Patches: Assurance of receiving the latest software updates and security patches to maintain compliance and security posture.
Product Overview
Product Overview
This Cisco ELA 2 UMB. SUPPORT-PLATINUM-INS is a 1-year subscription license providing Platinum level support for Cisco platforms, designed for businesses with 10 to 99 users. It unlocks access to advanced technical assistance, software updates, and hardware support, ensuring the reliability and performance of your core IT infrastructure.
Ideal for IT Managers and IT Professionals in SMB and mid-market companies, this license integrates into existing Cisco environments. It supports businesses that rely on Cisco technology for their daily operations, network connectivity, and data management, providing a crucial layer of operational assurance.
- Platinum Support Access: Direct access to Cisco's top-tier technical support engineers for rapid issue resolution.
- Software Subscription: Continuous access to the latest software features, updates, and security patches.
- Hardware Support Entitlement: Coverage for hardware issues, ensuring minimal disruption to operations.
- License Compliance: Maintains adherence to Cisco's licensing agreements, avoiding potential penalties.
- Scalable User Count: Tailored for organizations with 10 to 99 users, offering appropriate coverage.
This Cisco Platinum support subscription is the right choice for SMB and mid-market teams needing reliable, expert assistance for their Cisco investments.
What This Enables
Access to Expert Technical Assistance
Enable teams to resolve complex technical issues quickly with direct access to Cisco's highest level of support engineers. Minimize operational disruption by ensuring prompt and effective troubleshooting for critical incidents.
network infrastructure, core business applications, IT operations continuity, technology lifecycle management
Continuous Software and Security Updates
Streamline the process of maintaining up-to-date software by receiving timely access to patches and feature releases. Automate security enhancements to protect against emerging threats and maintain compliance standards.
software licensing, cybersecurity posture, regulatory compliance, IT asset management
Hardware Support and Replacement
Protect against unexpected hardware failures that could halt business operations. Entitlement to support ensures that any necessary hardware issues are addressed efficiently, maintaining system availability.
hardware lifecycle, business continuity planning, IT risk mitigation, operational stability
Key Features
Platinum Support Level
Gain access to Cisco's premier technical support for faster resolution of critical issues, reducing business impact.
1-Year Subscription Term
Provides predictable costs and ensures continuous support coverage for a defined period, simplifying IT budget planning.
10-99 User Count
Scales appropriately for small to mid-sized businesses, offering tailored support without overprovisioning.
Software Updates and Patches
Ensures your systems are running the latest, most secure versions of Cisco software, mitigating vulnerabilities.
Hardware Support
Offers peace of mind by covering potential hardware malfunctions, ensuring your network remains operational.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their Cisco infrastructure to meet strict regulatory compliance and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on secure, always-on Cisco networks for patient data management and critical medical systems, necessitating premium support for compliance with HIPAA and other data privacy regulations.
Manufacturing & Industrial
Industrial operations rely on stable Cisco networks for production control and logistics, where downtime can lead to significant financial losses, making premium support essential for operational continuity.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and require secure, reliable Cisco systems to maintain client confidentiality and operational efficiency, often under tight deadlines.
Frequently Asked Questions
What is Cisco ELA 2 UMB. SUPPORT-PLATINUM-INS?
This is a 1-year subscription license for Cisco's Umbrella Support at the Platinum level, designed for businesses with 10 to 99 users. It provides advanced technical support and software entitlements.
What does Platinum support include?
Platinum support offers Cisco's highest level of technical assistance, including 24x7 access to expert engineers, faster response times for critical issues, and proactive support to ensure optimal performance and uptime.
Who is this license intended for?
This license is for businesses with 10 to 99 users that rely on Cisco technology and require premium support to maintain their IT infrastructure's reliability, security, and performance.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.