Cisco ELA 2 UMB. SUPPORT-PLATINUM-PLT, 3 Year Subscription
This Cisco ELA 2 UMB. SUPPORT-PLATINUM-PLT subscription provides Platinum support for 3 years, ensuring your critical business operations remain uninterrupted.
- Platinum Support: Access to 24x7x4 hour response times for critical issues, ensuring rapid resolution.
- Software Entitlement: Continuous access to the latest software updates, patches, and new features.
- Extended Term: A 3-year subscription locks in support and software access, simplifying budgeting.
- User-Based Licensing: Covers 2500 to 4999 users, scaling with your organization's needs.
Product Overview
Product Overview
This offering is a Cisco Enterprise License Agreement (ELA) for platform software, specifically the UMB. SUPPORT-PLATINUM-PLT package, provided as a 3-year subscription. It includes Platinum-level support, ensuring access to Cisco's highest tier of technical assistance and services for the licensed platform.
Designed for mid-market to enterprise organizations, this license is utilized by IT Managers and IT Professionals to maintain and enhance their Cisco software environment. It fits within a broader IT strategy focused on operational continuity, compliance, and maximizing the value of their Cisco investments.
- Platinum Support: Guarantees the highest level of technical assistance with rapid response times for critical issues.
- Software Updates: Provides access to all software updates, patches, and new feature releases during the subscription term.
- 3-Year Term: Offers predictable costs and uninterrupted service for a defined period, simplifying IT planning.
- User-Based Licensing: Licenses are allocated based on the number of users, ensuring appropriate coverage for your workforce.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring software is up-to-date and supported.
This Cisco ELA subscription is ideal for mid-market businesses seeking enterprise-grade support and software access without the associated overhead.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's top-tier technical support engineers for rapid troubleshooting and issue resolution. This ensures minimal disruption to business operations when critical issues arise.
organizations with mission-critical applications, businesses requiring high uptime, teams managing complex IT environments, companies with limited internal IT specialization
Continuous Software Updates and Features
Entitlement to all software updates, patches, and new feature releases throughout the 3-year subscription term. This keeps your platform secure, compliant, and equipped with the latest capabilities.
businesses focused on digital transformation, companies needing to stay ahead of security threats, organizations leveraging advanced software functionalities, teams managing evolving business needs
Protection Against Operational Downtime
Coverage for critical incidents with guaranteed response times under the Platinum support level. This proactive support model helps prevent extended outages and protects revenue streams.
companies with strict service level agreements, businesses operating 24/7, organizations with significant financial exposure to IT downtime, teams prioritizing business continuity
Key Features
Platinum Support Level
Receive the highest priority and fastest response times from Cisco's expert technical support for critical issues, ensuring business continuity.
3-Year Subscription Term
Lock in predictable costs and uninterrupted access to software and support for three years, simplifying budgeting and long-term planning.
User-Based Licensing (2500-4999)
Scale your licensing accurately based on your user count, ensuring cost-effectiveness and appropriate coverage for your workforce.
Access to Software Updates
Stay current with the latest security patches, bug fixes, and feature enhancements, improving performance and security posture.
Enterprise License Agreement (ELA)
Benefit from streamlined licensing management and potential cost efficiencies associated with volume agreements for enterprise-grade software.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and comply with strict regulations like PCI DSS and SOX, making premium support essential.
Healthcare & Life Sciences
Healthcare providers must maintain continuous operations for patient care and adhere to HIPAA compliance, necessitating reliable IT infrastructure and rapid support for any disruptions.
Manufacturing & Industrial
Industrial operations depend on stable and secure networks for production lines and supply chain management, where downtime can lead to significant financial losses and safety risks.
Government & Public Sector
Government agencies often have stringent security requirements and need to ensure the continuity of public services, making up-to-date software and reliable support critical for operational integrity.
Frequently Asked Questions
What is an Enterprise License Agreement (ELA)?
An ELA is a volume licensing agreement that simplifies software procurement and management for organizations with significant software needs. It typically offers predictable pricing and access to support and updates over a set term.
What does Platinum support include?
Platinum support is Cisco's highest support tier, offering 24x7 access to expert engineers, rapid response times (often 4 hours for critical issues), and advanced technical services to ensure maximum uptime and performance.
How is this license billed?
This is a subscription-based license, meaning it is billed on a recurring basis, typically annually or as a multi-year commitment, for the duration of the 3-year term.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.