Cisco ELA 2 UMB. Support Platinum-INS, 1 Year, 100-249 Users
This Cisco ELA 2 UMB. Support Platinum-INS subscription provides 1 year of Platinum support for 100 to 249 users, ensuring uninterrupted access to critical software features and expert assistance.
- Access to Expert Support: Entitlement to 24x7x4 hour technical support from Cisco engineers for critical issues.
- Software Updates & Upgrades: Coverage for all software updates, patches, and new feature releases to maintain optimal performance.
- Proactive Issue Resolution: Protection against potential disruptions with access to advanced troubleshooting and problem resolution.
- Compliance Assurance: Entitlement to maintain software compliance and access to the latest security vulnerability patches.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) 2 Umbrella Support Platinum-INS subscription provides a one-year term of Platinum-level support for Cisco Umbrella services, covering 100 to 249 users. It ensures your organization has access to the highest tier of technical assistance, software updates, and security intelligence to protect your network.
Designed for businesses that rely on robust cloud-delivered security, this license is ideal for IT Managers and IT Professionals within SMB and mid-market companies. It integrates into your existing network infrastructure, providing essential security and operational continuity for your end-users.
- Platinum Support: 24x7x4 hour response time for critical issues, ensuring rapid resolution.
- Software Entitlements: Access to all software updates, patches, and new feature releases for Cisco Umbrella.
- Security Intelligence: Continuous updates to threat intelligence feeds to protect against emerging cyber threats.
- User Coverage: Licensed for 100 to 249 users, scalable to your organization's needs.
- One-Year Term: Predictable subscription period with clear renewal cycles.
Secure your network and ensure operational continuity with this Cisco Umbrella Platinum support subscription, offering enterprise-grade protection and expert assistance for your business.
What This Enables
Access to Expert Technical Assistance
Access to 24x7x4 hour technical support from Cisco engineers for critical issues. This ensures rapid resolution of any problems, minimizing potential downtime and maintaining business continuity.
organizations with critical uptime requirements, businesses with limited internal IT expertise, teams managing complex network security deployments, companies requiring rapid issue resolution
Continuous Software Updates and Feature Access
Entitlement to receive all software updates, patches, and new feature releases for Cisco Umbrella. This keeps your security posture current and allows you to benefit from the latest advancements in threat detection.
businesses committed to maintaining up-to-date security defenses, organizations seeking to optimize their security investments, teams managing evolving threat landscapes, companies prioritizing proactive security measures
Protection Against Evolving Cyber Threats
Coverage for continuous updates to Cisco's threat intelligence feeds, providing protection against emerging malware, phishing, and other web-based threats. This proactive approach safeguards your users and data.
companies operating in high-risk industries, organizations handling sensitive data, businesses with remote or mobile workforces, teams focused on preventing security incidents
Key Features
Platinum Support (24x7x4 hour response)
Ensures critical issues are addressed within 4 hours, minimizing business disruption and maintaining operational continuity.
Software Updates and Upgrades
Provides access to the latest software versions and features, enhancing security capabilities and performance.
Threat Intelligence Updates
Keeps your defenses current against emerging threats, reducing the risk of successful cyberattacks.
User-Based Licensing (100-249 users)
Scales security coverage to match your organization's size, ensuring all users are protected.
One-Year Subscription Term
Offers predictable costs and a defined period of service, simplifying IT budget management.
Industry Applications
Finance & Insurance
This sector requires stringent security measures and compliance with regulations like PCI DSS and GLBA, making robust, continuously updated security solutions essential for protecting sensitive financial data.
Healthcare & Life Sciences
Healthcare organizations must comply with HIPAA and HITECH regulations, necessitating secure handling of patient data and protection against breaches, which this support contract helps ensure.
Legal & Professional Services
These firms handle highly confidential client information and are prime targets for cyberattacks, requiring advanced security and reliable support to maintain client trust and data integrity.
Manufacturing & Industrial
Industrial environments are increasingly connected, making them vulnerable to cyber threats that can disrupt operations; continuous security updates and rapid support are critical for maintaining uptime and protecting intellectual property.
Frequently Asked Questions
What is Cisco ELA 2 UMB. SUPPORT-PLATINUM-INS?
This is a one-year subscription for Cisco Umbrella Platinum support, covering 100 to 249 users. It provides advanced technical assistance and software entitlements for Cisco's cloud security platform.
What does Platinum support include?
Platinum support offers 24x7 technical assistance with a 4-hour response time for critical issues, ensuring rapid resolution and minimizing business impact.
How does this license ensure security?
The subscription includes continuous updates to Cisco's threat intelligence and access to software patches, protecting your network against the latest cyber threats and vulnerabilities.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.