Cisco ELA 2 UMB. Support Platinum, 5 Year, 250-499 Users
This Cisco Enterprise License Agreement provides Platinum support for your software platform, ensuring continuous operation and access to expert assistance for 250 to 499 users over a 5-year term.
- Coverage: Access to Cisco's highest level of technical support and software updates.
- Duration: 5-year term provides long-term planning and budget predictability.
- User Count: Scaled for organizations with 250 to 499 users.
- Value: Ensures compliance, maximizes uptime, and provides access to advanced features.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) with Platinum support is a subscription-based software licensing and support package designed for organizations requiring advanced operational assurance. It unlocks the full feature set of the covered Cisco platform and includes 5 years of premium support, ensuring your business benefits from the latest software updates and expert technical assistance.
Ideal for mid-market to enterprise-level businesses, this license is utilized by IT Managers and IT Professionals who are responsible for managing critical business infrastructure. It fits within environments that rely on Cisco's platform for core operations, providing a predictable cost structure and guaranteed access to support resources.
- Platinum Support: Entitlement to Cisco's premier technical support services.
- Software Updates: Access to all software releases, patches, and bug fixes.
- 5-Year Term: Long-term licensing agreement for predictable budgeting.
- User-Based Licensing: Covers a specific user range from 250 to 499.
- Platform Assurance: Guarantees continued functionality and access to advanced capabilities.
This Cisco ELA offers mid-market organizations a clear path to enterprise-grade software access and support, simplifying IT management and ensuring operational continuity.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's highest tier of technical support ensures rapid resolution of complex issues. This coverage minimizes business disruption by providing expert guidance for troubleshooting and configuration challenges.
mission-critical systems, regulated environments, high-availability deployments, complex network infrastructures
Continuous Software Updates and Features
Entitlement to all software releases, patches, and feature enhancements keeps your platform current and secure. This ensures you benefit from the latest capabilities and maintain compliance with evolving standards.
technology-forward organizations, compliance-driven operations, environments requiring advanced functionality, long-term IT strategy
Protection Against Operational Downtime
Protection against prolonged system outages through proactive support and timely issue resolution. This coverage safeguards revenue and productivity by ensuring your critical business systems remain operational.
business continuity planning, revenue-generating systems, customer-facing applications, essential operational platforms
Key Features
Platinum Support Level
Receive the highest priority and fastest response times from Cisco's expert engineers for critical issues, minimizing business impact.
5-Year Subscription Term
Lock in pricing and ensure continuous access to software and support for five years, enabling long-term strategic planning and budget certainty.
User-Based Licensing (250-499)
Scale your software access precisely to your organization's needs, ensuring cost-effectiveness and compliance for your user base.
Access to Software Updates
Stay current with the latest features, security patches, and performance enhancements to maintain optimal system operation and security posture.
Enterprise License Agreement (ELA)
Simplify software procurement and management with a single agreement, providing a clear path to enterprise-grade capabilities without enterprise overhead.
Industry Applications
Finance & Insurance
This sector requires high availability, robust security, and continuous compliance with strict regulatory standards, all of which are supported by Cisco's Platinum support and up-to-date software.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted access to patient data and systems, making the proactive support and rapid issue resolution of Platinum coverage essential for maintaining patient care and HIPAA compliance.
Manufacturing & Industrial
Industrial operations rely on stable and secure IT infrastructure for production lines and supply chain management. This ELA ensures critical systems remain operational and benefit from the latest software advancements.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and require reliable, secure systems. This license ensures continuous access to necessary tools and protection against data breaches or service interruptions.
Frequently Asked Questions
What is a Cisco Enterprise License Agreement (ELA)?
An ELA is a volume-based licensing program from Cisco that simplifies software procurement and management for organizations. It typically includes software subscriptions, support, and access to updates under a single agreement.
What does 'Platinum Support' mean for Cisco products?
Platinum Support represents Cisco's highest level of service, offering 24x7x4 hour response times for critical issues, advanced technical expertise, and proactive support services to ensure maximum uptime and performance.
How does user-based licensing work?
User-based licensing means the license is granted based on the number of individual users who will access or utilize the software. This specific agreement covers a range of 250 to 499 users.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.