Cisco ELA 2 UMB. Support Platinum, 5 Year, 2500-4999 Users
This Cisco ELA 2 UMB Platinum support contract provides 5 years of advanced technical assistance and software updates for 2500 to 4999 users, ensuring your critical business operations remain uninterrupted.
- Platinum Support: Access to Cisco's highest level of technical support, including 24x7x4 hour response times for critical issues.
- Software Updates & Upgrades: Entitlement to all software releases, patches, and feature enhancements released during the contract term.
- Extended Coverage: 5-year term provides long-term predictability and protection for your Cisco platform investment.
- User Capacity: Valid for environments with 2500 to 4999 users, scaling with your organization's needs.
Product Overview
Product Overview
This offering is a Cisco Enterprise License Agreement (ELA) with Platinum support, valid for 5 years and covering 2500 to 4999 users. It provides access to Cisco's premier support services, including software updates, bug fixes, and expert technical assistance, ensuring the optimal performance and security of your Cisco platform.
Designed for mid-market to enterprise organizations, this license and support package is ideal for businesses that rely heavily on Cisco infrastructure for their core operations. It integrates into existing Cisco environments, providing a predictable support model and access to the latest software features without the need for separate, ad-hoc support contracts.
- Advanced Technical Support: 24x7 access to certified Cisco engineers for rapid issue resolution.
- Software Entitlements: Continuous access to the latest software versions, patches, and security advisories.
- Proactive Maintenance: Support for proactive identification and resolution of potential issues.
- Hardware Replacement Options: May include expedited hardware replacement for covered components.
- Dedicated Account Management: Access to resources for managing your Cisco support contract effectively.
Secure your business continuity and maximize your Cisco investment with this 5-year Platinum support agreement, offering peace of mind for mid-market IT teams.
What This Enables
Critical System Uptime Assurance
Access to 24x7x4 hour response times for critical issues ensures that any system failures are addressed with maximum urgency. This minimizes potential business disruption and revenue loss.
mission-critical operations, high-availability environments, business continuity planning
Proactive Threat Mitigation
Entitlement to all software updates, patches, and security advisories allows your IT team to stay ahead of emerging threats. This proactive approach helps maintain a strong security posture and regulatory compliance.
security-conscious organizations, compliance-driven IT, risk management frameworks
Predictable IT Budgeting
Protection against unexpected support costs with a fixed 5-year term provides financial predictability. This allows for more accurate IT budget forecasting and resource allocation.
budget-constrained departments, long-term strategic planning, financial governance
Key Features
Platinum Support Level
Receive the highest tier of Cisco technical support, including rapid response times for critical issues, ensuring minimal downtime.
5-Year Contract Term
Secure long-term operational continuity and predictable support costs, simplifying IT budget management for half a decade.
Software Updates and Upgrades
Access to all new software releases, patches, and security fixes, keeping your platform secure and performing optimally.
2500-4999 User Coverage
Scalable support for environments with a significant user base, accommodating growth and ensuring consistent service levels.
Expert Technical Assistance
Benefit from direct access to Cisco's certified engineers for troubleshooting and guidance, resolving complex issues efficiently.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security to protect sensitive financial data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Ensuring continuous operation and data integrity is critical for patient care and compliance with HIPAA regulations, necessitating premium support and timely software updates.
Manufacturing & Industrial
Operational technology (OT) environments demand reliable network performance and security to maintain production lines and supply chain efficiency, often with long-term IT planning.
Government & Public Sector
Government agencies often have stringent security requirements, long procurement cycles, and a need for predictable IT support to maintain public services and data.
Frequently Asked Questions
What is an Enterprise License Agreement (ELA)?
An ELA is a volume licensing program from Cisco that offers a simplified way to purchase and manage software licenses for large organizations. It often includes support and maintenance as part of the agreement.
What does 'Platinum Support' mean for Cisco products?
Platinum Support is Cisco's premier support offering, typically including 24x7 access to technical experts, rapid response times (often 4 hours for critical issues), and access to all software updates and upgrades.
Does this license cover hardware?
This ELA primarily covers software licensing and support. While Platinum support often includes hardware replacement services for covered components, the specific terms regarding hardware should be confirmed in the contract details.
Deployment & Support
Deployment Complexity
Enterprise — PSA/SOW required
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.