Cisco ELA 2 UMB Support Platinum 3 Year Subscription
This Cisco ELA 2 UMB Platinum subscription provides essential support and software updates for your network infrastructure over a three-year term.
- Platinum Support: Access to advanced technical support and expedited issue resolution from Cisco.
- Software Entitlement: Continuous access to the latest software features, updates, and security patches.
- 3-Year Term: Predictable budgeting and guaranteed service levels for three years.
- User-Based Licensing: Scalable licensing for 1000 to 2499 users, ensuring compliance and proper resource allocation.
Product Overview
Product Overview
This offering is a Cisco Enterprise License Agreement (ELA) for Unified Communications and Collaboration (UMB) software, specifically the Platinum support tier, valid for three years. It covers licensing for 1000 to 2499 users, providing access to premium support services and software entitlements.
IT Managers and Business Owners in mid-market companies utilize this subscription to maintain the operational integrity and security of their Cisco collaboration platforms. It ensures their teams have the necessary tools and support to remain productive and compliant.
- Enhanced Support: Platinum support offers the highest level of technical assistance, including 24x7 access to expert engineers.
- Software Updates: Guarantees access to all software releases, patches, and security updates for the licensed products.
- License Compliance: Ensures proper licensing for the specified user count, avoiding potential audit issues and service disruptions.
- Predictable Costs: A subscription model provides clear, predictable expenses for IT budgeting over the three-year period.
- Platform Stability: Proactive support and timely updates contribute to the overall stability and performance of collaboration services.
This Cisco ELA subscription is ideal for mid-market organizations seeking reliable, high-level support and continuous software access for their collaboration investments.
What This Enables
Access to Expert Technical Assistance
Access to 24x7 expert technical support from Cisco engineers for critical issue resolution. This ensures minimal disruption to business operations and rapid problem-solving.
businesses with mission-critical communication systems, organizations requiring rapid response SLAs, companies with limited internal IT specialization, environments with high user dependency on collaboration tools
Continuous Software Feature Access
Entitlement to all software updates, upgrades, and new feature releases from Cisco for the duration of the subscription. This keeps your collaboration platform modern and secure.
organizations seeking to maximize ROI on software investments, companies prioritizing advanced collaboration features, businesses needing to maintain competitive technological parity, environments with evolving user needs
Protection Against Security Threats
Protection against emerging security threats through timely delivery of security patches and updates. This helps maintain compliance and safeguard sensitive business communications.
companies handling confidential data, organizations subject to regulatory compliance, businesses with remote or hybrid workforces, environments with a high volume of external communications
Key Features
Platinum Support Tier
Provides 24x7 access to Cisco TAC with expedited response times for critical issues, minimizing downtime.
Software Subscription
Ensures continuous access to the latest software releases, patches, and security updates, keeping your platform current and secure.
3-Year Term
Offers predictable budgeting and long-term service assurance, simplifying IT financial planning.
User-Based Licensing (1000-2499)
Scales with your organization's needs, ensuring compliance and cost-effectiveness for your user base.
Unified Communications & Collaboration (UCC)
Supports core business communication and collaboration functions, enhancing team productivity and connectivity.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure communication platforms to manage sensitive client data and ensure continuous operations, making Platinum support essential for compliance and uptime.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted communication for patient care coordination and data exchange, necessitating robust support and timely software updates to maintain HIPAA compliance and operational efficiency.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, always-available communication tools to meet client demands and maintain strict confidentiality standards.
Manufacturing & Industrial
Manufacturers utilize collaboration tools for supply chain management, remote team coordination, and operational efficiency, requiring stable platforms and responsive support to prevent production delays.
Frequently Asked Questions
What is an Enterprise License Agreement (ELA)?
An ELA is a volume licensing program from Cisco that offers simplified procurement and management of software licenses and support for a specified term. It typically provides access to a broad set of features and services.
What does 'Platinum Support' entail?
Platinum support is Cisco's highest support tier, offering 24x7 access to expert engineers, advanced troubleshooting, and expedited issue resolution for critical problems. It ensures the fastest possible response to keep your systems running.
How does user-based licensing work?
User-based licensing means the subscription is tied to the number of individual users who access or utilize the software. This model ensures you are licensed appropriately for your organization's size and usage patterns.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.