Cisco ELA 2 Umbrella Support Platinum
This Cisco ELA 2 Umbrella Support Platinum subscription provides 5 years of platinum-level protection and support for 500 to 999 users, ensuring your security infrastructure remains operational and up-to-date.
- Platinum Support: Access to Cisco's highest tier of technical support for rapid issue resolution and expert guidance.
- Extended Term: 5-year coverage provides long-term operational stability and predictable budgeting for your security services.
- User Coverage: Scalable for organizations with 500 to 999 users, ensuring comprehensive protection for your workforce.
- Software Updates: Entitlement to the latest software releases, security patches, and feature enhancements for Umbrella.
Product Overview
Product Overview
This is a Cisco Enterprise License Agreement (ELA) for Umbrella, specifically the Support Platinum tier, valid for 5 years and covering 500 to 999 users. It ensures your organization has access to Cisco's advanced security platform with the highest level of support.
Designed for mid-market to enterprise businesses, this subscription is ideal for IT Managers and IT Professionals responsible for network security and compliance. It integrates into existing network infrastructure, providing cloud-delivered security services.
- Cloud Security Platform: Delivers DNS-layer security, secure web gateway, cloud access security broker, and firewall capabilities.
- Threat Intelligence: Leverages Cisco's global threat intelligence to proactively block malicious domains, IPs, and files.
- Policy Enforcement: Enables granular policy creation and enforcement across all user locations and devices.
- Visibility and Control: Provides detailed reporting and analytics on internet usage and security events.
- Platinum Support: Offers 24x7x365 access to expert technical support, including advanced troubleshooting and issue escalation.
This Cisco Umbrella ELA offers essential security capabilities and premium support, making it a strategic choice for businesses seeking robust, cloud-delivered protection.
What This Enables
Enable continuous security operations
Enable teams to maintain a strong security posture by providing access to the latest threat intelligence and software updates. Streamline the process of blocking malicious content and enforcing security policies across the organization.
cloud-managed security, network security infrastructure, endpoint protection, remote workforce security
Ensure regulatory compliance
Automate compliance with data protection regulations by consistently applying security policies and logging internet activity. Protect sensitive business data from unauthorized access and breaches through advanced threat prevention.
data privacy management, security auditing, risk mitigation, corporate governance
Improve IT efficiency
Streamline security management with a centralized, cloud-delivered platform that reduces the burden on IT staff. Automate threat detection and response, freeing up IT resources for strategic initiatives.
IT resource optimization, security operations center, managed IT services, infrastructure consolidation
Key Features
DNS-Layer Security
Proactively blocks access to malicious websites and phishing attempts at the earliest point of interaction.
Secure Web Gateway
Inspects web traffic for malware and enforces content filtering policies to protect users from web-based threats.
Cloud Access Security Broker (CASB)
Provides visibility and control over cloud application usage, helping to prevent data leakage and ensure compliance.
Firewall Capabilities
Offers application-aware firewalling to control traffic based on application and user identity, enhancing network segmentation.
Platinum Support
Guarantees access to Cisco's highest level of technical support for critical issues, minimizing downtime and accelerating problem resolution.
Industry Applications
Finance & Insurance
Financial institutions require robust security to protect sensitive customer data and comply with strict regulations like PCI DSS and GLBA, which Umbrella's threat prevention capabilities help address.
Healthcare & Life Sciences
Healthcare organizations must adhere to HIPAA regulations for patient data privacy, making advanced security solutions like Umbrella essential for preventing breaches and ensuring compliance.
Legal & Professional Services
Law firms and professional services handle highly confidential client information and are prime targets for cyberattacks, necessitating strong security measures to prevent data loss and maintain client trust.
Retail & Hospitality
Retailers and hospitality businesses process significant amounts of customer payment data, requiring PCI DSS compliance and protection against point-of-sale malware and phishing attacks.
Frequently Asked Questions
What is Cisco Umbrella ELA 2?
Cisco Umbrella ELA 2 is an Enterprise License Agreement that provides access to Cisco's cloud-delivered security services, including DNS security, secure web gateway, and CASB, for a defined term and user count.
What does Platinum support include?
Platinum support offers 24x7x365 access to Cisco's expert technical assistance, including advanced troubleshooting, issue escalation, and rapid response times for critical incidents.
How is this licensed?
This license is a subscription-based model, billed annually, covering 500 to 999 users for a duration of 5 years.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.