Cisco ELA 2 Umbrella Support Platinum, 5 Year, 5000-9999 Users
Maintain optimal security posture and operational continuity with Cisco ELA 2 Umbrella Support Platinum, covering 5000 to 9999 users for a full 5 years.
- Access to Expert Support: Gain direct access to Cisco's top-tier technical support engineers for rapid issue resolution.
- Coverage for Critical Incidents: Receive priority response and resolution for critical security events and service disruptions.
- Protection Against Downtime: Minimize business impact with proactive support and timely updates to ensure service availability.
- Entitlement to Software Updates: Ensure your security platform remains current with the latest features, patches, and threat intelligence.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) provides Platinum level support for Cisco Umbrella, a cloud-delivered network security service. It includes comprehensive technical support, software updates, and access to Cisco's security expertise for organizations with 5000 to 9999 users over a 5-year term.
Designed for mid-market to enterprise organizations, this license ensures that IT teams can effectively manage and maintain their security infrastructure. It integrates into existing network environments, providing essential protection against web-based threats and ensuring compliance.
- Platinum Support: 24x7x365 access to Cisco TAC for critical issues, with defined response times.
- Software Entitlements: Access to all software updates, upgrades, and new feature releases for Cisco Umbrella.
- Security Expertise: Benefit from Cisco's deep knowledge base and threat intelligence for proactive security.
- Extended Term: A 5-year license term provides long-term planning and budget predictability.
- Scalable User Count: Supports organizations with 5000 to 9999 users, accommodating significant user bases.
This Cisco Umbrella support license is the ideal choice for mid-market and enterprise businesses seeking reliable security operations and expert technical assistance.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's premier technical support engineers for rapid troubleshooting and issue resolution. This ensures that critical security incidents are addressed promptly, minimizing potential business impact.
organizations with dedicated IT teams, businesses requiring rapid response SLAs, environments with complex network configurations, companies with high-security compliance needs
Continuous Security Platform Updates
Entitlement to all software updates, upgrades, and new feature releases for Cisco Umbrella. This ensures your security platform remains current with the latest threat intelligence and protection capabilities.
businesses prioritizing proactive threat defense, organizations seeking to enhance security posture, companies managing evolving cyber risks, environments with regular technology refreshes
Protection Against Service Disruptions
Proactive support and timely access to patches and fixes to prevent or quickly resolve service disruptions. This coverage is vital for maintaining business continuity and user productivity.
companies with mission-critical network operations, businesses dependent on constant internet access, organizations with remote or hybrid workforces, environments with stringent uptime requirements
Key Features
24x7x365 Platinum Support
Immediate access to Cisco's highest level of technical support for critical security issues, reducing Mean Time To Resolution (MTTR).
Software Updates and Upgrades
Always have the latest security features, performance enhancements, and threat intelligence to stay ahead of emerging cyber threats.
5-Year Term
Provides long-term budget predictability and ensures consistent security coverage without frequent renewal cycles.
User Count (5000-9999)
Scalable licensing that accurately reflects the needs of large organizations, ensuring all users are protected.
Cloud-Delivered Security
Simplified deployment and management of security policies across distributed networks and remote users.
Industry Applications
Finance & Insurance
Financial institutions require robust security to protect sensitive customer data and comply with strict regulations like PCI DSS and GLBA, making advanced support for security platforms essential.
Healthcare & Life Sciences
Healthcare providers must safeguard Protected Health Information (PHI) under HIPAA, necessitating secure network infrastructure and reliable support for security solutions to prevent breaches.
Manufacturing & Industrial
Industrial control systems and operational technology (OT) are increasingly targeted; advanced security support is critical to prevent disruptions that could halt production and compromise safety.
Government & Public Sector
Government agencies handle sensitive citizen data and critical infrastructure information, requiring secure, reliable, and well-supported IT systems to maintain national security and public trust.
Frequently Asked Questions
What is Cisco ELA 2 Umbrella Support Platinum?
This is a 5-year Enterprise License Agreement (ELA) that provides Platinum level support for Cisco Umbrella, a cloud-based security service, for organizations with 5000 to 9999 users. It includes access to expert technical support and all software updates.
What does Platinum support include?
Platinum support offers 24x7x365 access to Cisco's Technical Assistance Center (TAC) for critical issues, with priority handling and defined response times. It ensures rapid resolution of security incidents and service disruptions.
How does this license help with compliance?
By ensuring your Cisco Umbrella platform is always up-to-date with the latest security features and patches, and by providing access to expert support, this license helps organizations meet stringent regulatory requirements for network security and data protection.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.