Cisco ELA 2 Umbrella Support Platinum 1 Year
This Cisco ELA 2 Umbrella Support Platinum subscription provides 1 year of advanced protection and expert technical assistance for your core business operations.
- Expert Technical Support: Access to Cisco's Platinum-level support engineers for rapid issue resolution.
- Continuous Operation: Minimize downtime with proactive monitoring and timely updates for your Cisco platform.
- Feature Access: Maintain entitlement to the latest software features and security patches for optimal performance.
- Compliance Assurance: Stay current with vendor requirements and ensure your network infrastructure meets operational standards.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) 2 Umbrella Support Platinum subscription provides 1 year of comprehensive support and maintenance for your Cisco platform, covering 500 to 999 users.
Designed for businesses that rely on their IT infrastructure for daily operations, this service ensures that IT Managers and Professionals have access to the resources needed to maintain system integrity and performance.
- Platinum Support: Direct access to Cisco's highest tier of technical support for critical issues.
- Software Updates: Entitlement to all software updates, upgrades, and patches released during the subscription term.
- Security Enhancements: Receive timely security advisories and patches to protect against emerging threats.
- Platform Stability: Proactive maintenance and support to ensure the reliability and availability of your Cisco environment.
- User Entitlement: Covers a user base between 500 and 999, scaling with your organization's needs.
This Cisco support contract is the ideal solution for mid-market organizations seeking reliable, expert assistance to maintain their critical IT infrastructure.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's highest tier of support engineers for rapid troubleshooting and issue resolution. This ensures that critical network problems are addressed quickly, minimizing business disruption.
organizations with critical uptime requirements, businesses with complex network configurations, teams managing sensitive data, companies with limited internal IT specialization
Coverage for Software Updates and Patches
Entitlement to all software updates, upgrades, and security patches released by Cisco during the 1-year term. This keeps your platform secure, compliant, and performing optimally.
businesses operating in regulated environments, companies prioritizing cybersecurity, organizations seeking to maintain peak system performance, teams managing multi-vendor IT environments
Protection Against Operational Downtime
Proactive support and maintenance services designed to prevent system failures and ensure the continuous availability of your Cisco platform. This minimizes the risk of costly downtime.
companies with high transaction volumes, businesses reliant on constant connectivity, organizations with remote or distributed workforces, teams managing mission-critical applications
Key Features
Platinum Level Support
Receive priority access to Cisco's top technical experts for faster resolution of complex issues.
Software Updates and Upgrades
Stay current with the latest software versions, ensuring enhanced security, performance, and access to new features.
Security Patching
Protect your network from emerging threats with timely delivery of critical security patches.
1-Year Subscription Term
Provides predictable budgeting and ensures continuous coverage for a defined period.
500-999 User Count
Scales to support mid-sized organizations, offering appropriate licensing for your user base.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and comply with strict regulations like PCI DSS and SOX, making continuous, expert support essential.
Healthcare & Life Sciences
Healthcare providers must maintain HIPAA compliance and ensure uninterrupted access to patient data and systems, necessitating reliable IT infrastructure and prompt support.
Manufacturing & Industrial
Industrial operations depend on stable and secure networks for production lines and supply chain management, where any downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, reliable IT systems to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco ELA 2 Umbrella Support Platinum?
This is a 1-year subscription providing Platinum-level technical support and maintenance for your Cisco platform, designed for businesses with 500 to 999 users. It ensures access to expert assistance and software updates.
What is the benefit of Platinum support?
Platinum support offers the highest level of service from Cisco, including direct access to senior technical engineers for rapid resolution of critical issues, helping to minimize downtime.
Does this include hardware replacement?
This is a software support and licensing contract. Hardware support and replacement are typically covered under separate service contracts or warranties, depending on the specific Cisco hardware involved.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.