Cisco ELA 2 Umbrella Support Platinum, 1 Year
This Cisco ELA 2 Umbrella Support Platinum subscription provides 1 year of advanced protection and expert technical assistance for your organization's critical Cisco infrastructure.
- 24x7 Technical Support: Access to Cisco TAC engineers for rapid issue resolution, minimizing downtime.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and feature enhancements.
- Hardware Replacement: Coverage for necessary hardware replacements to maintain operational continuity.
- Proactive Threat Intelligence: Protection against evolving security threats with up-to-date threat intelligence feeds.
Product Overview
Product Overview
This Cisco Enterprise License Agreement (ELA) 2 Umbrella Support Platinum subscription offers a comprehensive support package for your Cisco platform. It includes 24x7 technical assistance, software updates, and hardware support for a term of one year, designed for organizations with 10,000 to 24,999 users.
Ideal for mid-market to enterprise businesses, this license ensures that your IT team can maintain peak performance, stay compliant with security standards, and access the latest features without the overhead of managing individual support contracts for each component.
- Platinum Support: Highest level of Cisco support, including advanced technical expertise and faster response times.
- Platform Licensing: Enables the use of Cisco software features and functionalities across your network infrastructure.
- Subscription Billing: Predictable annual billing for easier budget management and continuous service.
- Scalable User Count: Designed for large user bases, accommodating environments from 10,000 to 24,999 users.
- Compliance Assurance: Helps maintain regulatory compliance through access to secure, up-to-date software.
Ensure your large-scale Cisco deployments are always protected and optimized with this platinum-level support subscription.
What This Enables
Continuous Network Uptime and Performance
Access to 24x7 expert technical support from Cisco TAC engineers to rapidly resolve any platform issues. This ensures minimal disruption to business operations and maintains optimal network performance for a large user base.
large user deployments, critical infrastructure, business continuity planning
Proactive Security and Compliance
Entitlement to the latest software updates, patches, and security advisories from Cisco. This keeps your network protected against emerging threats and helps meet regulatory compliance requirements.
security-conscious environments, regulated industries, risk mitigation strategies
Predictable IT Budgeting
A fixed 1-year subscription term with predictable billing simplifies financial planning and ensures continuous access to support and software. This avoids unexpected costs associated with reactive support or emergency upgrades.
annual budgeting cycles, operational expense management, financial forecasting
Key Features
Cisco TAC Access
Receive expert technical assistance around the clock to quickly resolve issues and prevent prolonged downtime.
Software Updates and Upgrades
Stay current with the latest features, security patches, and performance enhancements for your Cisco platform.
Hardware Support
Ensure operational continuity with coverage for necessary hardware replacements.
Platinum Support Level
Benefit from Cisco's highest tier of support, offering advanced expertise and prioritized service.
1-Year Subscription Term
Enjoy predictable costs and continuous service coverage for a defined period, simplifying IT management.
Industry Applications
Finance & Insurance
Financial institutions require robust security and high availability to protect sensitive data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers must maintain HIPAA compliance and ensure continuous access to patient data and critical systems, making reliable network support essential.
Manufacturing & Industrial
Industrial operations depend on stable and secure networks for production lines and supply chain management, where downtime can lead to significant financial losses.
Government & Public Sector
Government agencies need secure, reliable, and compliant IT infrastructure to deliver essential services, often facing stringent security mandates and large user bases.
Frequently Asked Questions
What is Cisco ELA 2 Umbrella Support Platinum?
It is a 1-year subscription providing premium support and software entitlements for Cisco platforms, designed for large organizations. It includes 24x7 technical assistance, software updates, and hardware support.
Who is this license intended for?
This license is for mid-market to enterprise businesses with 10,000 to 24,999 users who rely on Cisco technology and require high-level, continuous support and access to the latest software.
What are the benefits of Platinum support?
Platinum support offers the highest level of service from Cisco, including advanced technical expertise, faster response times, and proactive issue resolution, ensuring maximum uptime and performance for your critical systems.
Deployment & Support
Deployment Complexity
Enterprise — PSA/SOW required
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.