Cisco ELA 2 Umbrella Support Platinum 5 Year
This Cisco ELA 2 Umbrella Support Platinum contract provides 5 years of platinum-level support for 1000 to 2499 users, ensuring uninterrupted service and access to advanced resources.
- Access to Expert Support: Get 24x7x365 access to Cisco TAC engineers for critical issue resolution.
- Proactive Threat Intelligence: Benefit from real-time security updates and advanced threat analysis to stay ahead of emerging risks.
- Software Updates and Upgrades: Ensure your platform is always running the latest, most secure version with entitlement to all software releases.
- Compliance and Stability: Maintain regulatory compliance and operational stability with consistent access to support and software enhancements.
Product Overview
Product Overview
This Cisco ELA 2 Umbrella Support Platinum subscription provides comprehensive, 5-year platinum-level support for Cisco Umbrella, covering a user range of 1000 to 2499. It ensures access to advanced technical assistance, software updates, and security intelligence.
Designed for mid-market to enterprise organizations, this license is ideal for IT Managers and IT Professionals responsible for maintaining secure and reliable network operations. It integrates into existing network infrastructure, providing a critical layer of security and operational assurance.
- Platinum Support: 24x7x365 access to Cisco Technical Assistance Center (TAC) with expedited response times.
- Software Entitlements: Includes all software updates, upgrades, and new feature releases for the duration of the contract.
- Security Intelligence: Access to real-time threat intelligence feeds and advanced security analytics.
- User Coverage: Licensed for 1000 to 2499 users, scalable to meet growing organizational needs.
- Extended Term: A 5-year term provides long-term planning and budget predictability.
This Cisco ELA 2 Umbrella Support Platinum subscription is the right choice for mid-market teams seeking robust security and reliable operational continuity.
What This Enables
Continuous Security Monitoring and Threat Prevention
Enable teams to proactively identify and block malicious websites, malware, and phishing attempts across their network. Streamline incident response with real-time threat intelligence and detailed reporting.
cloud-managed security, endpoint protection, network security policy enforcement
Ensuring Software Compliance and Access
Automate the process of staying current with the latest Cisco Umbrella software releases and security patches. Maintain licensing compliance and avoid service disruptions due to outdated software versions.
subscription-based software, ongoing IT operations, technology lifecycle management
Securing Remote and Mobile Workforce
Streamline the deployment of security policies to users regardless of their location or device. Protect employees accessing corporate resources from unmanaged networks.
distributed workforce, BYOD policies, secure remote access
Key Features
Platinum Support (24x7x365)
Receive immediate assistance from Cisco TAC engineers for critical issues, minimizing downtime and operational impact.
Software Updates and Upgrades
Always operate with the latest security features and patches, ensuring your defenses are current against emerging threats.
Real-time Threat Intelligence
Benefit from up-to-the-minute data on global threats, enabling proactive protection of your users and data.
User-Based Licensing (1000-2499)
Scale your security coverage precisely to your organization's needs, ensuring cost-effectiveness and appropriate protection.
5-Year Contract Term
Achieve long-term budget predictability and ensure continuous security coverage without frequent renewal cycles.
Industry Applications
Finance & Insurance
Financial institutions require stringent security measures to protect sensitive customer data and comply with regulations like PCI DSS and GLBA, making advanced threat protection essential.
Healthcare & Life Sciences
Healthcare providers must adhere to HIPAA regulations, necessitating secure data handling and robust protection against cyber threats to safeguard patient information.
Legal & Professional Services
Law firms and professional services organizations handle confidential client data and are prime targets for cyberattacks, requiring advanced security to maintain trust and compliance.
Manufacturing & Industrial
Industrial control systems and operational technology environments are increasingly targeted, requiring strong security to prevent disruptions and protect intellectual property.
Frequently Asked Questions
What is Cisco ELA 2 Umbrella Support Platinum?
It is a 5-year enterprise license agreement for Cisco Umbrella, providing platinum-level support for 1000 to 2499 users. This includes access to advanced security features, software updates, and 24x7 expert technical assistance.
What does 'Platinum Support' entail?
Platinum Support offers the highest level of service, including 24x7x365 access to Cisco's Technical Assistance Center (TAC) engineers with expedited response times for critical issues.
Who is the intended buyer for this license?
This license is designed for mid-market to enterprise organizations, specifically IT Managers and IT Professionals, who need robust, scalable security solutions for their business operations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.