Cisco Enhanced Support for CD-SDWAN DNA Advantage
Ensure uninterrupted operation and access to advanced features for your Cisco SD-WAN deployment with 3 years of enhanced support.
- 24x7x365 Support: Access expert technical assistance around the clock to resolve critical issues quickly.
- Hardware Replacement: Coverage for essential hardware components, minimizing downtime in case of failure.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and feature enhancements.
- Proactive Monitoring Tools: Benefit from advanced diagnostics and insights to maintain network health and performance.
Product Overview
Product Overview
This Cisco Enhanced Support subscription provides comprehensive technical assistance and software entitlements for your Cisco SD-WAN DNA Advantage platform over a 3-year term. It ensures your network infrastructure remains operational, secure, and up-to-date with the latest Cisco innovations.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this service integrates directly with your existing Cisco SD-WAN deployment. It supports businesses that rely on a stable and performant Wide Area Network for critical operations, ensuring business continuity and efficient resource utilization.
- Extended Support Hours: Gain access to Cisco's expert technical support team for immediate issue resolution.
- Software Entitlements: Receive all software updates, patches, and new feature releases for DNA Advantage.
- Hardware Support: Includes coverage for hardware failures, ensuring timely replacement of critical components.
- Advanced Diagnostics: Utilize tools and expertise to proactively identify and address potential network issues.
- Compliance Assurance: Maintain a compliant and secure network environment with access to the latest security patches.
This 3-year enhanced support package is ideal for SMB and mid-market teams seeking reliable, expert assistance for their Cisco SD-WAN infrastructure.
What This Enables
Continuous Network Uptime Assurance
Access to 24x7x365 expert technical support ensures rapid resolution of critical network issues. Coverage for hardware replacement minimizes downtime in the event of component failure.
businesses with high availability requirements, critical customer-facing applications, distributed office networks, cloud-dependent operations
Access to Latest Software Features
Entitlement to all software updates, patches, and new feature releases for the Cisco SD-WAN DNA Advantage platform. This enables teams to adopt new capabilities and security enhancements as they become available.
organizations focused on network modernization, companies seeking to improve application performance, businesses adopting new cloud services, IT teams managing evolving security threats
Proactive Network Health Management
Benefit from advanced diagnostic tools and expert guidance to proactively identify and address potential network issues before they impact operations. Protection against unexpected performance degradation.
companies with performance-sensitive workloads, IT departments managing complex network topologies, businesses aiming to optimize WAN costs, organizations with remote or hybrid workforces
Key Features
24x7x365 Technical Support
Immediate access to expert assistance reduces Mean Time To Resolution (MTTR) for critical network incidents.
Hardware Replacement Service
Ensures rapid replacement of faulty hardware, minimizing operational disruption and maintaining network availability.
Software Updates and Upgrades
Provides access to the latest features, performance enhancements, and security patches, keeping the network modern and secure.
Access to Cisco TAC Engineers
Direct engagement with Cisco's Technical Assistance Center engineers for in-depth troubleshooting and problem resolution.
3-Year Subscription Term
Offers predictable budgeting and long-term assurance for your SD-WAN infrastructure investment.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transactions and sensitive customer data, meeting stringent regulatory compliance requirements.
Healthcare & Life Sciences
Maintains reliable connectivity for patient care systems and data, supporting HIPAA compliance and ensuring uninterrupted access to critical health information.
Manufacturing & Industrial
Guarantees stable network performance for operational technology (OT) and IT systems, crucial for production continuity and supply chain efficiency.
Retail & Hospitality
Supports consistent customer experiences through reliable network connectivity for point-of-sale systems, inventory management, and guest services.
Frequently Asked Questions
What is Cisco Enhanced Support for CD-SDWAN DNA Advantage?
This is a 3-year subscription service from Cisco that provides advanced technical support, software updates, and hardware replacement for your Cisco SD-WAN DNA Advantage platform. It ensures your network remains operational and up-to-date.
What kind of support is included?
It includes 24x7x365 access to Cisco's Technical Assistance Center (TAC) engineers, hardware replacement services, and entitlement to all software updates and upgrades for the covered platform.
Who is this service for?
This service is designed for SMB and mid-market businesses that rely on Cisco SD-WAN for their network operations and require expert support to ensure uptime, security, and access to the latest features.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.