Cisco Enhanced Support for CD-SDWAN DNA Advantage
Maintain optimal performance and compliance for your Cisco SD-WAN infrastructure with 1-year Enhanced Support, ensuring uninterrupted business operations.
- Access to Technical Expertise: Get direct access to Cisco's advanced technical support engineers for rapid issue resolution.
- Coverage for Critical Issues: Receive timely support for network disruptions, performance degradation, and configuration challenges.
- Protection Against Downtime: Minimize business impact by ensuring swift response and resolution for network outages and critical failures.
- Entitlement to Software Updates: Stay current with the latest software releases, security patches, and feature enhancements for your SD-WAN solution.
Product Overview
Product Overview
This Cisco Enhanced Support subscription provides advanced technical assistance and software updates for Cisco's SD-WAN DNA Advantage platform. It ensures your network infrastructure receives timely expert support, proactive maintenance, and access to the latest software features, crucial for maintaining business continuity and security.
Designed for businesses utilizing Cisco SD-WAN for their network operations, this service is ideal for IT Managers and IT Professionals responsible for network performance, security, and uptime. It integrates directly with your existing Cisco hardware and software deployments, providing a critical layer of operational assurance.
- 24x7x4 Hour Response: Critical issue resolution within 4 hours, minimizing operational disruption.
- Advanced Technical Support: Direct access to specialized Cisco engineers for complex troubleshooting.
- Software Updates & Upgrades: Entitlement to the latest Cisco SD-WAN software releases and patches.
- Proactive Monitoring Tools: Access to tools and insights to help identify and prevent potential network issues.
- Configuration Assistance: Support for optimizing and troubleshooting your SD-WAN configurations.
This Cisco support contract is the right choice for SMB and mid-market teams needing reliable, expert assistance to keep their critical SD-WAN infrastructure running smoothly.
What This Enables
Rapid Resolution for Network Outages
Access to Cisco's advanced technical support engineers ensures critical network issues are diagnosed and resolved quickly. This minimizes business disruption and maintains productivity for your end-users.
businesses with critical network dependencies, organizations with remote or distributed workforces, companies requiring high network availability
Proactive Performance Optimization
Benefit from expert guidance on configuration best practices and performance tuning for your SD-WAN deployment. This helps ensure your network operates at peak efficiency, supporting business applications effectively.
companies experiencing network performance bottlenecks, organizations seeking to improve application delivery, businesses managing complex network policies
Ensuring Software Compliance and Security
Maintain compliance and security posture by receiving timely access to software updates, patches, and new feature releases. This protects your network from vulnerabilities and ensures you are utilizing the latest capabilities.
organizations with strict security requirements, businesses operating in regulated environments, companies needing to stay current with technology advancements
Key Features
24x7x4 Hour Response Time
Critical network issues are addressed within 4 hours, significantly reducing potential business downtime and impact.
Access to Cisco TAC Engineers
Direct engagement with specialized Cisco technical experts ensures complex problems are resolved efficiently and effectively.
Software Updates and Bug Fixes
Stay current with the latest software versions, ensuring your SD-WAN solution is secure, stable, and benefits from new features.
Configuration and Best Practice Guidance
Receive expert advice on optimizing your SD-WAN deployment for performance, security, and manageability.
1-Year Subscription Term
Provides a defined period of assured support and access to software, simplifying IT budget planning.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure continuous trading operations, making robust SD-WAN support essential for compliance and service delivery.
Healthcare & Life Sciences
Healthcare providers rely on secure and uninterrupted network connectivity for patient care systems, data access, and regulatory compliance (like HIPAA), necessitating reliable SD-WAN support.
Manufacturing & Industrial
Industrial operations depend on stable network performance for real-time data, IoT devices, and production systems; enhanced support ensures minimal disruption to critical manufacturing processes.
Retail & Hospitality
Retail and hospitality businesses need consistent network performance for point-of-sale systems, inventory management, and customer-facing services; this support helps maintain seamless operations across multiple locations.
Frequently Asked Questions
What is Cisco Enhanced Support for CD-SDWAN DNA Advantage?
It is a 1-year subscription service providing advanced technical support and software entitlements for Cisco's SD-WAN DNA Advantage platform. It ensures rapid issue resolution and access to the latest software features.
What type of issues does this support cover?
This support covers critical network outages, performance degradation, configuration challenges, and software-related issues for your Cisco SD-WAN deployment. It includes access to expert engineers for troubleshooting.
Who is the target customer for this service?
This service is designed for SMB and mid-market companies that use Cisco SD-WAN for their network operations. It is intended for IT Managers and IT Professionals responsible for network uptime and performance.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.