Cisco Enhanced Support for DNA Essentials On-Prem, 10 Year
This 10-year Cisco Enhanced Support contract provides critical software updates and technical assistance for your on-premises Cisco DNA Essentials platform, ensuring network stability and performance.
- 24x7 Technical Support: Access expert Cisco engineers for rapid issue resolution, minimizing downtime.
- Software Updates & Upgrades: Receive timely access to the latest software releases, patches, and security fixes.
- Hardware Replacement: Benefit from advanced hardware replacement services to quickly restore operations.
- Proactive Monitoring Tools: Utilize tools and diagnostics to identify and address potential issues before they impact your business.
Product Overview
Product Overview
This is a 10-year subscription for Cisco Enhanced Support specifically for the DNA Essentials On-Prem platform. It provides essential services to maintain the health, security, and performance of your network infrastructure, including access to software updates, technical assistance, and hardware replacement.
This support contract is designed for businesses that rely on on-premises Cisco networking solutions. It is ideal for IT Managers and IT Professionals responsible for managing network operations, ensuring compliance, and maintaining business continuity within SMB and mid-market environments.
- Extended Support Term: Lock in 10 years of critical support and software access.
- Enhanced Technical Assistance: Priority access to Cisco's expert support engineers.
- Software Lifecycle Management: Stay current with the latest features and security patches.
- Hardware Support: Includes advanced hardware replacement for critical components.
- Peace of Mind: Ensures your network infrastructure remains operational and secure.
Secure your network's future with 10 years of dedicated Cisco support, providing essential services for SMB and mid-market organizations.
What This Enables
Continuous Software Access and Updates
Enable teams to maintain network security and performance by providing timely access to the latest software releases, patches, and feature enhancements. Streamline the update process to ensure compliance and leverage new capabilities as they become available.
on-premises network deployments, software-defined networking environments, multi-site operations, centralized IT management
Rapid Technical Issue Resolution
Automate the process of resolving critical network issues with 24x7 access to expert Cisco engineers. Minimize business disruption by ensuring swift diagnosis and remediation of hardware and software problems.
business-critical network infrastructure, high-availability environments, remote office connectivity, core network services
Hardware Failure Protection
Protect against operational downtime caused by hardware failures with advanced hardware replacement services. Ensure business continuity by quickly replacing faulty components to maintain network uptime.
production network environments, data center operations, branch office networks, critical infrastructure support
Key Features
10-Year Subscription Term
Provides long-term cost predictability and ensures continuous support coverage for your critical network infrastructure.
Enhanced Technical Support
Offers priority access to Cisco's expert engineers for faster and more effective issue resolution, minimizing business impact.
Software Updates and Upgrades
Keeps your network secure and up-to-date with the latest features, patches, and security fixes, reducing vulnerability risks.
Advanced Hardware Replacement
Minimizes downtime by providing rapid replacement of faulty hardware components, ensuring business continuity.
On-Premises Platform Focus
Tailored support for your on-premises Cisco DNA Essentials deployment, addressing specific operational needs.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transactions and sensitive customer data, meeting stringent regulatory compliance requirements.
Healthcare & Life Sciences
Maintains reliable network operations for patient care systems and data management, adhering to strict HIPAA compliance and uptime demands.
Manufacturing & Industrial
Supports the continuous operation of production lines and IoT devices, where network stability is crucial for operational efficiency and safety.
Government & Public Sector
Provides secure and reliable network infrastructure for essential public services, often requiring long-term support commitments and adherence to specific security standards.
Frequently Asked Questions
What is Cisco DNA Essentials On-Prem?
Cisco DNA Essentials is a software suite designed to simplify network management, automation, and assurance for enterprise networks. 'On-Prem' indicates that the core components are installed and managed within your own data center or network infrastructure.
What does 'Enhanced Support' include?
Enhanced Support typically includes 24x7 technical assistance, software updates and upgrades, and advanced hardware replacement services, offering a higher level of service than basic support.
Why is a 10-year support term beneficial?
A 10-year term provides long-term cost certainty, ensures continuous access to critical updates and support throughout the lifecycle of your hardware and software, and simplifies IT budget planning.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.