Cisco Enhanced Support for DNA Essentials On-Prem, 10-Year Subscription
This 10-year subscription provides enhanced support for Cisco DNA Essentials On-Prem, ensuring your network infrastructure receives timely expert assistance and critical updates.
- 24x7x4 Support: Access to Cisco TAC with a 4-hour response time for critical issues, minimizing downtime.
- Software Updates: Entitlement to all software updates and bug fixes for Cisco DNA Essentials, maintaining security and performance.
- Hardware Replacement: Coverage for hardware replacement services as needed, ensuring operational continuity.
- Expert Assistance: Direct access to Cisco's technical experts for troubleshooting and configuration guidance.
Product Overview
Product Overview
This is a 10-year subscription for Cisco Enhanced Support for DNA Essentials On-Prem. It provides advanced technical support, software updates, and hardware replacement services to ensure the optimal performance and availability of your Cisco networking software.
Designed for businesses with on-premises network infrastructure, this subscription is ideal for IT Managers and IT Professionals responsible for maintaining network stability, security, and compliance. It integrates directly with your existing Cisco DNA Essentials deployment.
- Extended Support Term: Lock in 10 years of critical support and software access.
- Priority Technical Assistance: Receive expedited support from Cisco TAC for faster issue resolution.
- Software Maintenance: Gain access to all software releases, patches, and bug fixes.
- Hardware Services: Benefit from hardware replacement services to maintain operational uptime.
- Proactive Issue Mitigation: Stay ahead of potential problems with access to expert guidance and updates.
This 10-year enhanced support subscription is the right choice for SMB and mid-market teams needing reliable, long-term operational assurance for their Cisco DNA Essentials deployment.
What This Enables
Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) for troubleshooting network issues. This ensures that your IT team can quickly resolve problems and maintain network uptime.
On-premises network deployments, critical business operations, IT infrastructure management, proactive issue resolution
Coverage for Software Updates and Patches
Entitlement to all software updates, bug fixes, and patches released for Cisco DNA Essentials On-Prem. This keeps your network secure and performing optimally against evolving threats.
Software-defined networking environments, network security compliance, continuous network improvement, managed IT infrastructure
Protection Against Hardware Failures
Protection against operational disruption through hardware replacement services. This ensures that any failing network components are replaced promptly to minimize downtime.
On-premises data centers, critical network closets, business continuity planning, hardware lifecycle management
Key Features
10-Year Subscription Term
Provides long-term operational certainty and predictable budgeting for critical network support.
Enhanced Technical Support
Ensures rapid resolution of network issues with priority access to Cisco TAC experts.
Software Updates and Bug Fixes
Maintains network security and performance by providing access to the latest software versions and patches.
Hardware Replacement Services
Minimizes downtime by ensuring timely replacement of faulty network hardware components.
On-Premises Deployment Focus
Tailored support for businesses managing their network infrastructure locally.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to comply with strict regulatory requirements and protect sensitive data, making long-term, enhanced support crucial.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted network operations for patient care systems and must adhere to HIPAA compliance, necessitating reliable support for their IT infrastructure.
Manufacturing & Industrial
Industrial environments rely on stable and secure networks for operational technology (OT) and production systems, where downtime can lead to significant financial losses and safety risks.
Legal & Professional Services
Law firms and professional services companies handle confidential client data and require consistent network performance and security to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco DNA Essentials On-Prem?
Cisco DNA Essentials On-Prem is a software solution that provides foundational capabilities for network automation, assurance, and security for on-premises Cisco network deployments. This support contract enhances its operational reliability.
What does 'Enhanced Support' include?
Enhanced Support typically includes 24x7 access to Cisco TAC, faster response times for critical issues, software updates, and hardware replacement services, ensuring continuous operation of your network.
Why is a 10-year term beneficial?
A 10-year term provides long-term cost predictability and ensures that your critical network software remains supported throughout a significant portion of its lifecycle, reducing the risk of unsupported software issues.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.