Cisco Enhanced Support for DNA Essentials On-Prem
This 10-year Cisco Enhanced Support subscription provides critical, ongoing technical assistance and software updates for your on-premises Cisco DNA Essentials deployment, ensuring operational stability.
- Extended Coverage: Access to Cisco TAC for 10 years, guaranteeing long-term support for your network infrastructure.
- Software Updates: Entitlement to essential software updates and bug fixes, keeping your network secure and performing optimally.
- Proactive Assistance: Protection against potential disruptions with timely technical guidance and issue resolution.
- Compliance Assurance: Coverage that helps maintain network integrity and meet potential regulatory requirements through vendor-supported operations.
Product Overview
Product Overview
This is a 10-year subscription for Cisco Enhanced Support specifically for Cisco DNA Essentials deployed on-premises. It provides access to Cisco's technical support services, including software updates and bug fixes, crucial for maintaining the health and performance of your network infrastructure.
This service is designed for IT Managers and IT Professionals within SMB and mid-market organizations who manage their own network hardware and software. It ensures that their on-premises Cisco DNA Essentials environment remains operational, secure, and up-to-date without requiring extensive internal resources for support.
- 10-Year Support Term: Guarantees consistent vendor support for a decade, aligning with long-term IT planning.
- On-Premises Focus: Tailored for Cisco DNA Essentials software installed and managed within your own data center or network closets.
- Technical Assistance Center (TAC) Access: Direct access to Cisco's expert engineers for troubleshooting and issue resolution.
- Software Updates & Bug Fixes: Ensures your DNA Essentials software is current, addressing vulnerabilities and improving functionality.
- Operational Continuity: Minimizes downtime risk by providing reliable support for critical network management software.
This 10-year Cisco Enhanced Support subscription is the ideal choice for SMB and mid-market teams needing reliable, long-term vendor backing for their on-premises network management solutions.
What This Enables
Continuous Network Operation Assurance
Coverage for critical incidents and performance issues impacting network operations. This ensures that your IT team can quickly resolve problems and maintain business continuity.
On-premises software deployments, business-critical network infrastructure, IT operations management, long-term IT planning.
Access to Software Updates and Patches
Entitlement to all software updates, bug fixes, and security patches released for Cisco DNA Essentials. This keeps your network management platform secure and performing at its best.
Environments requiring regular security patching, software lifecycle management, proactive system maintenance, IT governance.
Expert Technical Support and Troubleshooting
Protection against prolonged downtime through direct access to Cisco's Technical Assistance Center (TAC). This provides your team with expert guidance for complex network challenges.
Networks with specialized configurations, IT teams needing vendor-specific expertise, mission-critical application support, remote IT management.
Key Features
10-Year Subscription Term
Provides long-term predictability and cost management for essential network support.
Cisco TAC Access
Ensures rapid resolution of network issues with direct access to vendor experts.
Software Updates and Bug Fixes
Maintains network security and optimal performance by keeping software current.
On-Premises Deployment Focus
Tailored support for network management software running within your own infrastructure.
Enhanced Support Level
Guarantees a higher level of service and faster response times for critical issues.
Industry Applications
Manufacturing & Industrial
Ensures the stability and security of operational technology (OT) networks that rely on Cisco DNA Essentials for automation and visibility, critical for production uptime.
Finance & Insurance
Provides the necessary vendor support and software updates to maintain compliance and security for sensitive financial data networks, adhering to strict regulatory requirements.
Healthcare & Life Sciences
Supports the reliable operation of critical healthcare IT infrastructure, ensuring patient data security and network availability in line with HIPAA and other health regulations.
Education & Research
Enables educational institutions to manage and secure their campus networks effectively, supporting a large number of users and devices with consistent vendor support.
Frequently Asked Questions
What is Cisco DNA Essentials?
Cisco DNA Essentials is a software suite that provides foundational capabilities for intent-based networking, enabling automation, assurance, and security for your network infrastructure.
What does 'Enhanced Support' mean?
Enhanced Support typically includes access to Cisco's Technical Assistance Center (TAC) with defined service levels, software updates, and bug fixes, ensuring your network infrastructure is well-maintained and supported.
Is this license for cloud or on-premises deployment?
This specific support contract is for Cisco DNA Essentials deployed on-premises, meaning the software is installed and managed within your own data center or network facilities.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.