Cisco Enhanced Support for IR DNA Advantage On-Prem
Gain 10 years of enhanced support for Cisco IR DNA Advantage On-Prem, ensuring your network infrastructure operates at peak performance and security.
- Extended Coverage: Access to Cisco's expert technical support for a full decade, minimizing operational disruptions.
- Proactive Issue Resolution: Benefit from advanced diagnostics and rapid response to keep your network stable and secure.
- Software Updates & Patches: Ensure your Cisco DNA Advantage platform remains current with the latest features and security fixes.
- Compliance Assurance: Maintain regulatory adherence and operational integrity with consistent, vendor-backed support.
Product Overview
Product Overview
This is a 10-year subscription for Cisco Enhanced Support specifically for the Cisco IR DNA Advantage On-Prem platform. It provides advanced technical assistance, software updates, and proactive issue resolution to maintain the health and security of your network infrastructure.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this support contract integrates directly with your on-premises Cisco DNA Advantage deployment, ensuring your core networking services remain operational and protected.
- 10-Year Subscription: Long-term commitment to support ensures predictable budgeting and continuous protection.
- Enhanced Technical Support: Access to Cisco's top-tier engineers for faster, more effective problem resolution.
- Software Lifecycle Management: Stay up-to-date with critical software updates, patches, and feature releases.
- Proactive Monitoring & Diagnostics: Tools and expertise to identify and address potential issues before they impact operations.
- Hardware Support Integration: Seamless integration with hardware support for a complete network solution.
Ensure your business network's reliability and security with predictable, long-term support for your Cisco investments.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's specialized technical support team for troubleshooting complex network issues. This ensures rapid resolution of problems, minimizing downtime and impact on business operations.
on-premises deployments, critical infrastructure, business continuity planning, IT resource constraints
Coverage for Software Updates and Patches
Entitlement to all software updates, patches, and new feature releases for the Cisco IR DNA Advantage platform. This keeps your network secure and performing optimally with the latest vendor-provided enhancements.
security-conscious environments, regulatory compliance, technology refresh cycles, operational efficiency
Protection Against Operational Disruptions
Proactive support and diagnostics help identify and mitigate potential network issues before they cause service interruptions. This ensures consistent availability of network services for your employees and customers.
high-availability requirements, business-critical applications, risk mitigation strategies, IT operational stability
Key Features
10-Year Subscription Term
Provides long-term operational certainty and predictable budgeting for critical network support.
Enhanced Technical Support
Access to Cisco's advanced support engineers for faster and more effective issue resolution.
Software Updates and Patches
Ensures your Cisco DNA Advantage platform remains secure and up-to-date with the latest features and fixes.
Proactive Diagnostics
Helps identify and address potential issues before they impact network performance or availability.
On-Premises Platform Focus
Tailored support for your specific on-premises Cisco IR DNA Advantage deployment.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to comply with strict regulatory standards and protect sensitive data.
Healthcare & Life Sciences
Healthcare organizations depend on secure and reliable network operations to manage patient data and critical medical systems, often under stringent compliance mandates like HIPAA.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT systems, where downtime can lead to significant production losses and safety risks.
Legal & Professional Services
Law firms and professional service providers handle confidential client information and require consistent network performance and security to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco Enhanced Support for IR DNA Advantage On-Prem?
This is a 10-year subscription service providing advanced technical support, software updates, and proactive maintenance for your on-premises Cisco IR DNA Advantage platform. It ensures your network infrastructure remains secure, up-to-date, and operational.
Who is this support contract for?
This contract is designed for businesses, particularly SMBs and mid-market companies, that utilize Cisco IR DNA Advantage on their own premises. It is ideal for IT Managers and professionals responsible for maintaining network stability and security.
What is the benefit of a 10-year term?
A 10-year term offers long-term peace of mind, predictable budgeting, and continuous access to vendor support and updates, protecting your investment and ensuring ongoing network integrity without frequent renewal cycles.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.