Cisco Enhanced Support for SD-WAN DNA Advantage
This 5-year Cisco Enhanced Support for SD-WAN DNA Advantage subscription ensures your network infrastructure remains operational and up-to-date.
- Extended Support: Gain 5 years of access to Cisco's expert technical assistance for your SD-WAN DNA Advantage platform.
- Software Updates: Receive critical software updates, patches, and new feature releases to maintain optimal performance and security.
- Proactive Issue Resolution: Benefit from timely troubleshooting and problem resolution to minimize network downtime and disruptions.
- Compliance Assurance: Maintain adherence to regulatory requirements through consistent access to the latest, compliant software versions.
Product Overview
Product Overview
This is a 5-year subscription for Cisco Enhanced Support for SD-WAN DNA Advantage, providing essential maintenance and access to software updates for your Cisco SD-WAN deployment.
Designed for businesses that rely on a stable and secure Wide Area Network, this service ensures IT teams have the resources needed to manage and maintain their Cisco SD-WAN infrastructure effectively.
- 24x7 Technical Assistance: Access to Cisco TAC for critical issues.
- Software Updates and Upgrades: Entitlement to the latest software releases and patches.
- Hardware Replacement Options: Expedited replacement for covered hardware failures.
- Online Support Tools: Access to Cisco's extensive knowledge base and diagnostic tools.
- Security Vulnerability Patches: Timely updates to address emerging security threats.
This Cisco support contract is ideal for SMB and mid-market organizations seeking reliable network operation and expert assistance for their SD-WAN investment.
What This Enables
Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) for troubleshooting and issue resolution. This ensures that any network disruptions are addressed promptly, minimizing impact on business operations.
On-premises network deployments, hybrid cloud environments, distributed branch office networks, centralized IT management
Coverage for Software Updates and Patches
Entitlement to receive all software updates, patches, and new feature releases for the Cisco SD-WAN DNA Advantage platform. This keeps your network secure and performing optimally with the latest capabilities.
Organizations requiring up-to-date security postures, businesses with compliance mandates, teams managing multi-vendor network integrations, companies focused on network performance optimization
Protection Against Operational Disruptions
Protection against prolonged network downtime through proactive support and timely issue resolution. This service helps maintain business continuity by ensuring your SD-WAN is always operational.
Businesses with critical uptime requirements, companies with remote or distributed workforces, organizations dependent on cloud application access, environments with high transaction volumes
Key Features
Cisco TAC Access
Immediate access to certified engineers for rapid troubleshooting and resolution of network issues, reducing downtime.
Software Updates & Upgrades
Stay current with the latest features, performance enhancements, and security patches for your SD-WAN platform.
Security Vulnerability Management
Receive timely patches to address security threats, protecting your network and data from exploitation.
Online Support Resources
Utilize Cisco's extensive knowledge base, diagnostic tools, and community forums for self-service support and best practices.
5-Year Term
Provides long-term predictability and cost management for your essential network support needs.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure continuous transaction processing, making robust support critical.
Healthcare & Life Sciences
Healthcare organizations must maintain strict compliance with regulations like HIPAA, necessitating secure and reliable network operations for patient data management and critical services.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT convergence, where downtime can halt production and incur significant financial losses.
Retail & Hospitality
Retail and hospitality businesses depend on network uptime for point-of-sale systems, inventory management, and customer-facing services, where disruptions directly impact revenue.
Frequently Asked Questions
What is Cisco SD-WAN DNA Advantage?
Cisco SD-WAN DNA Advantage is a software subscription that provides advanced capabilities for managing and optimizing your software-defined wide area network, including enhanced security, analytics, and automation features.
What does 'Enhanced Support' include?
Enhanced Support typically includes 24x7 access to Cisco's Technical Assistance Center (TAC), software updates and upgrades, and access to online support resources. Specifics can vary, so refer to the contract details.
How long is this license term?
This specific license is for a 5-year term, providing extended coverage and support for your Cisco SD-WAN DNA Advantage platform.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.