Cisco Enhanced Support for SD-WAN DNA Advantage
Secure your Cisco SD-WAN network with 3-year enhanced support, ensuring continuous operation and access to critical software updates and expert assistance.
- Extended Support: 3-year coverage for your Cisco SD-WAN DNA Advantage platform.
- Proactive Assistance: Access to Cisco TAC for timely issue resolution and expert guidance.
- Software Updates: Entitlement to the latest software releases and feature enhancements.
- Operational Continuity: Protection against downtime and assurance of network stability.
Product Overview
Product Overview
This subscription provides Cisco Enhanced Support for your SD-WAN DNA Advantage platform, offering a 3-year term of advanced technical support and software entitlements. It ensures your network infrastructure remains operational, secure, and up-to-date with the latest Cisco innovations.
Designed for businesses that rely on robust SD-WAN capabilities, this service is ideal for IT Managers and IT Professionals managing complex network environments. It integrates directly with your existing Cisco SD-WAN deployment, providing a critical layer of operational assurance and feature access.
- 3-Year Subscription: Predictable support coverage for an extended period.
- Enhanced Technical Support: Direct access to Cisco's expert Technical Assistance Center (TAC).
- Software Entitlements: Access to software updates, patches, and new feature releases.
- Platform Assurance: Ensures continued operation and optimal performance of your SD-WAN.
- Compliance Readiness: Helps maintain network security and regulatory compliance through timely updates.
This 3-year enhanced support subscription is the right choice for SMB and mid-market teams seeking reliable Cisco SD-WAN operation and continuous feature access.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) for timely issue resolution and expert guidance. This ensures that network disruptions are minimized and operational efficiency is maintained.
businesses with critical network uptime requirements, organizations managing complex IT infrastructure, teams needing rapid problem-solving, companies with limited internal IT support resources, networks requiring high availability.
Entitlement to Software Updates
Entitlement to receive the latest software releases, patches, and feature enhancements for the Cisco SD-WAN DNA Advantage platform. This keeps your network secure, compliant, and equipped with the newest capabilities.
organizations focused on network security, businesses needing to meet evolving compliance standards, teams aiming to optimize network performance, companies adopting new IT functionalities, environments requiring regular security patching.
Protection Against Downtime
Protection against unexpected network outages through proactive support and timely bug fixes. This service minimizes the risk of business disruption and ensures continuous connectivity for your operations.
companies with zero tolerance for downtime, businesses reliant on constant network access, organizations operating in regulated industries, teams managing mission-critical applications, environments with distributed workforces.
Key Features
3-Year Subscription Term
Provides predictable support costs and long-term operational assurance for your SD-WAN investment.
Cisco TAC Access
Ensures rapid resolution of network issues by expert engineers, minimizing downtime and impact on business operations.
Software Updates and Upgrades
Keeps your SD-WAN platform secure, compliant, and equipped with the latest features and performance enhancements.
DNA Advantage Licensing
Unlocks advanced SD-WAN capabilities and management features essential for modern network agility and control.
Platform-Specific Support
Tailored support for the Cisco SD-WAN DNA Advantage platform ensures efficient and effective problem resolution.
Industry Applications
Finance & Insurance
Financial institutions require highly secure, reliable, and compliant network infrastructure to protect sensitive data and ensure continuous transaction processing, making robust SD-WAN support essential.
Healthcare & Life Sciences
Healthcare providers must maintain secure and always-on connectivity for patient data, telehealth services, and critical medical systems, necessitating dependable SD-WAN performance and support.
Manufacturing & Industrial
Industrial operations rely on stable network connectivity for real-time data, IoT devices, and production control systems, where SD-WAN support is crucial for minimizing operational disruptions.
Retail & Hospitality
Retail and hospitality businesses depend on consistent network performance for point-of-sale systems, inventory management, and customer-facing services, making SD-WAN reliability a key operational factor.
Frequently Asked Questions
What is Cisco Enhanced Support for SD-WAN DNA Advantage?
It is a 3-year subscription service that provides advanced technical support and software entitlements for your Cisco SD-WAN DNA Advantage platform. This ensures your network remains operational, secure, and up-to-date.
What kind of support is included?
This includes access to Cisco's Technical Assistance Center (TAC) for troubleshooting and issue resolution, as well as entitlement to software updates, patches, and new feature releases for the duration of the subscription.
Who is this service intended for?
This service is designed for SMB and mid-market companies that use Cisco SD-WAN for their own network operations and require reliable support and continuous access to software advancements.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.