Cisco Enhanced Support for Software-Defined Networking Advantage On-Premises
This 7-year Cisco Enhanced Support subscription provides critical assistance and ensures the optimal performance of your Software-Defined Networking Advantage On-Premises solution.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and resolution of software-related problems impacting your network operations.
- Hardware Support: Entitlement to hardware replacement services for covered components, minimizing downtime during failures.
- Proactive Updates: Protection against outdated software by ensuring access to the latest patches and firmware releases for enhanced security and functionality.
- Expert Assistance: Entitlement to direct access to Cisco's technical experts for guidance on configuration, best practices, and operational challenges.
Product Overview
Product Overview
This Cisco Enhanced Support subscription provides a 7-year term of advanced technical support for your on-premises Software-Defined Networking (SDN) Advantage deployment. It ensures you have access to Cisco's expert resources for troubleshooting, software updates, and hardware replacement, maintaining the operational integrity of your network infrastructure.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this service integrates directly with your existing Cisco SDN environment. It provides a safety net against unexpected issues, ensuring business continuity and maximizing the return on your Cisco investment.
- Extended Support Term: Secure 7 years of continuous support, aligning with long-term IT planning and investment cycles.
- Software-Defined Networking Focus: Tailored support for Cisco's Software-Defined Networking Advantage platform, addressing specific operational needs.
- On-Premises Deployment Assurance: Dedicated support for environments where the SDN solution is hosted within your own data center.
- Technical Expertise Access: Direct access to Cisco's certified engineers for complex issue resolution and guidance.
- Hardware Replacement Services: Expedited replacement of faulty hardware components to minimize network disruption.
Ensure your on-premises Cisco SDN Advantage solution remains operational and secure with this essential 7-year support subscription, designed for business continuity.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) for troubleshooting and resolving complex software and configuration issues. This ensures your network team can quickly address operational challenges and maintain optimal performance.
on-premises network infrastructure, business-critical applications, IT operations management, network performance monitoring
Hardware Failure and Replacement Coverage
Coverage for hardware replacement of covered components within your Cisco SDN Advantage deployment. This minimizes unexpected downtime and ensures business continuity by providing timely access to replacement parts.
physical network infrastructure, data center operations, business continuity planning, IT asset management
Software Updates and Security Patches
Entitlement to receive the latest software updates, bug fixes, and security patches for your Cisco SDN Advantage platform. This helps maintain a secure network posture and ensures access to new features and performance enhancements.
network security compliance, software lifecycle management, IT risk mitigation, operational efficiency
Key Features
7-Year Support Term
Provides long-term peace of mind and predictable support costs for your critical network infrastructure.
Cisco TAC Access
Direct access to vendor experts for rapid troubleshooting and issue resolution, reducing internal IT burden.
Hardware Replacement
Minimizes downtime by ensuring timely replacement of faulty hardware components.
Software Updates and Patches
Keeps your network secure and up-to-date with the latest Cisco software releases and security fixes.
On-Premises Focus
Tailored support for your specific on-premises Cisco Software-Defined Networking Advantage deployment.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to comply with strict regulatory requirements and protect sensitive data. This support ensures their Cisco SDN infrastructure meets these demands.
Healthcare & Life Sciences
Healthcare organizations rely on secure and uninterrupted network connectivity for patient care systems and sensitive medical data. This support contract helps maintain compliance with HIPAA and ensures system uptime.
Manufacturing & Industrial
Industrial environments depend on reliable network performance for operational technology (OT) and automation systems. This support ensures the stability and security of the network infrastructure critical to production.
Education & Research
Educational institutions manage large, complex networks serving students and staff, requiring consistent performance and security. This support helps maintain network integrity for research and learning activities.
Frequently Asked Questions
What is Cisco Software-Defined Networking (SDN) Advantage?
Cisco SDN Advantage is a solution that simplifies the deployment and management of software-defined networking capabilities within an organization's network infrastructure, often focusing on automation and policy-based control.
What does 'Enhanced Support' typically include from Cisco?
Enhanced support generally includes 24x7 access to Cisco's Technical Assistance Center (TAC), hardware replacement services, and access to software updates and bug fixes. Specifics can vary by contract level.
Why is a 7-year support term beneficial for on-premises deployments?
A 7-year term aligns with typical hardware refresh cycles and provides long-term cost predictability for essential support services, ensuring continuous operation and access to vendor expertise throughout the lifespan of the solution.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.