Cisco Enhanced Support for SW DNA Advantage On-Prem
This 7-year Cisco Enhanced Support subscription provides critical assistance and software updates for your SW DNA Advantage On-Prem platform, ensuring uninterrupted network operations.
- 24x7x365 Technical Support: Access to Cisco TAC engineers for rapid issue resolution, minimizing downtime.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and security updates to maintain optimal performance and security.
- Hardware Replacement: Coverage for necessary hardware replacements, ensuring continuity of your network infrastructure.
- Next Business Day Advance Replacement: Proactive hardware replacement shipped to you before we receive the defective unit, reducing operational impact.
Product Overview
Product Overview
This Cisco Enhanced Support subscription is designed for the Software-Defined Networking (SDN) Advantage On-Prem platform, providing a 7-year term of comprehensive technical support and software maintenance.
It is ideal for mid-market and enterprise organizations that rely on Cisco's SDN capabilities for their internal network operations, ensuring their IT infrastructure remains compliant, secure, and operational with expert vendor support.
- Extended Support Term: Lock in 7 years of vendor support, providing long-term operational predictability.
- Advanced Technical Assistance: Direct access to Cisco's expert technical support engineers for troubleshooting and issue resolution.
- Software Currency: Continuous delivery of software updates, patches, and new features to keep your network optimized and secure.
- Hardware Support: Includes coverage for hardware issues with options for advance replacement to minimize downtime.
- Compliance Assurance: Helps maintain regulatory compliance and security posture through timely software updates and vendor-backed support.
This 7-year Cisco Enhanced Support subscription is the right choice for businesses needing predictable, expert-level support for their critical on-premises SDN infrastructure.
What This Enables
Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) engineers for rapid troubleshooting and issue resolution. This ensures that any network disruptions are addressed quickly, minimizing impact on business operations.
on-premises network infrastructure, business-critical applications, IT operations management, network uptime assurance
Continuous Software Updates and Patches
Entitlement to receive the latest software releases, security patches, and feature updates for the SW DNA Advantage platform. This keeps the network secure, compliant, and performing at its best.
network security posture, regulatory compliance, software lifecycle management, operational efficiency
Hardware Replacement Assurance
Coverage for hardware failures, including options for next business day advance replacement. This minimizes potential downtime by ensuring replacement parts are dispatched promptly.
hardware lifecycle management, business continuity planning, IT asset management, risk mitigation
Key Features
7-Year Support Term
Provides long-term operational predictability and cost certainty for critical network infrastructure.
Cisco TAC Access
Enables rapid resolution of network issues by expert engineers, minimizing business disruption.
Software Updates & Patches
Ensures the network remains secure, compliant, and performs optimally with the latest software versions.
Advance Hardware Replacement
Minimizes downtime by proactively shipping replacement hardware before the defective unit is returned.
On-Premises Platform Focus
Tailored support for businesses managing their own Cisco SDN infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to manage sensitive data and comply with strict regulations like PCI DSS and SOX, making robust vendor support essential.
Healthcare & Life Sciences
Healthcare providers must maintain continuous network operations for patient care systems and comply with HIPAA, necessitating reliable support for their IT infrastructure.
Manufacturing & Industrial
Industrial environments rely on stable and secure networks for operational technology (OT) and IT integration, where downtime can halt production and lead to significant financial losses.
Legal & Professional Services
Law firms and professional services organizations handle confidential client data and require consistent network performance and security to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco SW DNA Advantage?
Cisco Software-Defined Networking (SDN) Advantage is a software suite that provides advanced capabilities for managing and automating enterprise networks, including policy enforcement, analytics, and security.
What does 'On-Prem' mean in this context?
On-Prem means the Cisco SW DNA Advantage software is installed and managed within your organization's own data center or server room, rather than being hosted in the cloud.
What is the value of 'Enhanced Support'?
Enhanced Support typically includes 24x7 access to Cisco's Technical Assistance Center (TAC), software updates, and hardware replacement services, offering a higher level of service than basic support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.