Cisco ELEVEO AUTOMATIC PAUSE RESUME FOR EPIC
Cisco ELEVEO AUTOMATIC PAUSE RESUME FOR EPIC provides automated call pausing and resuming for Epic EHR systems, ensuring compliance and data integrity during critical workflows.
- Automated Call Control: Ensures calls are automatically paused and resumed based on Epic system status, preventing accidental data exposure.
- Compliance Assurance: Helps meet regulatory requirements by managing call states during sensitive patient interactions.
- Workflow Integration: Seamlessly integrates with Epic EHR, minimizing manual intervention and potential errors.
- Enhanced Productivity: Allows healthcare professionals to focus on patient care without worrying about call management compliance.
Product Overview
Product Overview
Cisco ELEVEO AUTOMATIC PAUSE RESUME FOR EPIC is a software license that automates the pausing and resuming of Cisco collaboration calls when users interact with the Epic Electronic Health Record system. This ensures that sensitive patient information is not inadvertently displayed or recorded during critical clinical workflows, maintaining compliance and data privacy.
This solution is designed for healthcare organizations using Cisco collaboration tools and the Epic EHR system. It is ideal for IT managers and professionals responsible for maintaining secure and compliant communication environments within hospitals, clinics, and other healthcare facilities.
- Automated Call Pausing: Automatically pauses active calls when a user accesses patient records in Epic.
- Automated Call Resuming: Automatically resumes calls when the user exits the patient record or switches to a non-sensitive application.
- Epic EHR Integration: Specifically designed to work with the Epic Electronic Health Record system.
- Compliance Support: Aids in adhering to healthcare regulations such as HIPAA by controlling call visibility.
- License Subscription: Provided as an annual subscription, ensuring continuous access to the latest features and support.
This Cisco ELEVEO license is the right choice for healthcare organizations seeking to automate call management and ensure compliance within their Epic EHR environment.
What This Enables
Automate Call Pausing for Patient Data Access
Enable teams to automatically pause active collaboration calls when accessing patient records within the Epic EHR. This prevents accidental display of sensitive information and ensures adherence to privacy protocols.
healthcare providers, clinical workflows, patient data management, compliance-focused IT environments
Streamline Compliance with HIPAA Regulations
Automate the process of resuming calls once users have finished interacting with patient data in Epic. This ensures continuous compliance with HIPAA and other healthcare data protection mandates without manual intervention.
regulated industries, secure communication channels, electronic health record systems, IT governance
Reduce Risk of Data Exposure
Minimize the risk of accidental data breaches by automatically managing call states during sensitive clinical activities. This protects patient confidentiality and organizational reputation.
secure IT infrastructure, risk mitigation strategies, healthcare IT operations, data privacy controls
Key Features
Automatic Call Pausing
Prevents accidental exposure of sensitive patient data by pausing calls when accessing Epic EHR records.
Automatic Call Resuming
Resumes calls seamlessly once the user exits patient records, maintaining workflow continuity.
Epic EHR Integration
Specifically designed to integrate with the Epic Electronic Health Record system for targeted functionality.
Subscription Licensing
Provides continuous access to the latest features and support through an annual subscription model.
Compliance Assistance
Helps healthcare organizations meet regulatory requirements like HIPAA by controlling call visibility during sensitive interactions.
Industry Applications
Healthcare & Life Sciences
Essential for healthcare providers using Epic EHR to maintain patient data privacy and comply with HIPAA regulations during all communication interactions.
Finance & Insurance
Applicable for financial institutions that handle sensitive client data and require strict controls over communication to meet regulatory compliance standards.
Legal & Professional Services
Supports law firms and professional services organizations that manage confidential client information and need to ensure secure communication practices.
Government & Public Sector
Relevant for government agencies handling sensitive citizen data, requiring robust security and compliance measures for all internal and external communications.
Frequently Asked Questions
What is Cisco ELEVEO AUTOMATIC PAUSE RESUME FOR EPIC?
It is a software license that automates the pausing and resuming of Cisco collaboration calls when users interact with the Epic Electronic Health Record system, ensuring compliance and data privacy.
How does this product help with compliance?
By automatically pausing calls when sensitive patient data is accessed in Epic and resuming them afterward, it helps prevent accidental data exposure and supports adherence to regulations like HIPAA.
What is the billing model for this license?
This is a subscription-based license, billed annually, providing continuous access to the service and any updates.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.