Cisco EPNM Essential Support + Software Subscription
Maintain optimal performance and compliance for your Cisco EPNM platform with 12 to 35 months of Essential Support and Software access, ensuring uninterrupted operations.
- Extended Support: Access to Cisco TAC for critical issue resolution and hardware replacement.
- Software Updates: Entitlement to software upgrades and patches for enhanced functionality and security.
- Compliance Assurance: Maintain regulatory adherence and operational standards with up-to-date software.
- Operational Continuity: Protection against downtime and performance degradation through proactive support.
Product Overview
Product Overview
This offering provides a 12 to 35-month subscription for Cisco EPNM Essential Support and Software access. It ensures your network management platform remains operational, secure, and up-to-date with the latest software releases and patches, backed by Cisco's technical support.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this subscription integrates directly with your existing Cisco EPNM deployment. It is crucial for maintaining the health and efficiency of your network infrastructure without the overhead of enterprise-level management.
- Essential Support: Provides access to Cisco Technical Assistance Center (TAC) for expert troubleshooting and problem resolution.
- Software Subscription: Grants entitlement to software updates, new features, and security patches for the EPNM platform.
- Hardware Replacement: Includes coverage for hardware failures, ensuring timely replacement to minimize downtime.
- License Compliance: Guarantees that your software usage is compliant with Cisco licensing agreements.
- Performance Optimization: Access to software enhancements that improve network visibility, management, and operational efficiency.
This subscription is the ideal choice for SMB and mid-market teams seeking reliable Cisco EPNM operation and continuous feature access without significant capital expenditure.
What This Enables
Maintain Network Management Platform Uptime
Enable teams to ensure their Cisco EPNM platform is always operational and accessible. This provides critical support for troubleshooting and rapid issue resolution, minimizing network disruptions.
On-premises network infrastructure, virtualized network functions, core network management, IT operations monitoring
Access Latest EPNM Software Features
Streamline the process of acquiring and deploying new software versions and security patches for the EPNM platform. This ensures your network management capabilities remain current and secure against emerging threats.
Network operations centers, IT infrastructure management, software lifecycle management, security posture enhancement
Ensure Licensing and Compliance
Automate the maintenance of software licensing compliance for your Cisco EPNM deployment. This subscription guarantees adherence to Cisco's terms, avoiding potential penalties and operational interruptions.
IT asset management, regulatory compliance requirements, controlled software environments, IT governance
Key Features
Cisco Essential Support
Provides access to expert technical assistance for rapid issue resolution and reduced downtime.
Software Subscription Access
Ensures you receive the latest software updates, patches, and feature enhancements for EPNM.
12-35 Month Term
Offers predictable budgeting and long-term assurance for your network management platform's support and software needs.
Hardware Replacement Coverage
Guarantees timely replacement of faulty hardware components to maintain operational continuity.
License Compliance
Keeps your EPNM software usage compliant with vendor licensing agreements, avoiding legal and operational risks.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure network management systems to ensure uninterrupted trading, transaction processing, and compliance with strict regulatory mandates like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers depend on robust and reliable network infrastructure for patient care systems, data privacy (HIPAA compliance), and critical medical device connectivity, demanding continuous uptime and security.
Manufacturing & Industrial
Industrial operations rely on stable network connectivity for automation, supply chain management, and real-time data processing, where any downtime can lead to significant production losses and safety risks.
Government & Public Sector
Government agencies require secure, compliant, and consistently available IT systems to deliver public services and manage sensitive data, often under strict procurement and operational guidelines.
Frequently Asked Questions
What is Cisco EPNM?
Cisco EPNM (Enhanced Policy and Network Manager) is a network management platform that provides centralized control and visibility over Cisco network devices and services.
What does 'Essential Support' include?
Essential Support typically includes access to Cisco's Technical Assistance Center (TAC) for troubleshooting, software updates, and hardware replacement, ensuring your network infrastructure remains operational.
Why is a software subscription important for network management platforms?
Software subscriptions ensure access to the latest features, security patches, and performance improvements, which are critical for maintaining network security, efficiency, and compliance in a dynamic IT environment.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.