Cisco ERT Gold Protection Package for DP400-160
Cisco's ERT Gold Protection Package provides essential support and entitlements for your DP400-160 platform, ensuring continuous operation and access to critical services.
- Coverage for Hardware Failures: Ensures timely replacement or repair of critical hardware components, minimizing downtime.
- Access to Software Updates: Guarantees access to the latest software releases, patches, and security updates for optimal performance and security.
- Entitlement to Technical Support: Provides access to Cisco's expert technical assistance for troubleshooting and issue resolution.
- Protection Against Operational Disruptions: Minimizes business impact from unexpected hardware or software issues through proactive support and entitlements.
Product Overview
Product Overview
This Cisco ERT Gold Protection Package is a subscription-based software license and support offering designed to maintain the operational integrity and security of your Cisco DP400-160 platform. It bundles essential services including software updates, access to advanced features, and expert technical support, ensuring your infrastructure remains compliant and performs optimally.
Ideal for SMB and mid-market organizations, this package is utilized by IT Managers and IT Professionals responsible for maintaining critical network infrastructure. It integrates directly with the DP400-160 hardware, providing a vital layer of protection and ongoing operational assurance for businesses that rely on their IT systems for daily operations.
- Enhanced Uptime: Minimizes service interruptions through proactive support and rapid issue resolution.
- Security Assurance: Provides access to critical security patches and software updates to defend against emerging threats.
- Feature Enablement: Unlocks advanced capabilities and ensures access to the latest software features for improved performance.
- Compliance Readiness: Helps maintain regulatory compliance by ensuring systems are up-to-date and supported.
- Predictable Costs: Offers a subscription-based model for predictable budgeting of support and maintenance expenses.
This Cisco Gold Protection Package is the right choice for SMB and mid-market teams seeking to ensure the reliability, security, and performance of their critical IT infrastructure.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security posture and performance optimizations. Access to regular software updates and critical patches ensures the platform remains protected against emerging threats and operates at peak efficiency.
network infrastructure, server environments, data center operations, business continuity planning
Coverage for Hardware Failures
Protection against unexpected hardware malfunctions that could lead to costly downtime. This coverage ensures timely hardware replacement or repair, minimizing business disruption and maintaining operational continuity.
critical infrastructure, production environments, business-critical systems, IT asset management
Entitlement to Expert Technical Support
Entitlement to direct assistance from Cisco's certified support engineers for troubleshooting and issue resolution. This ensures that any operational challenges are addressed promptly and effectively by specialists.
complex IT environments, mission-critical applications, outsourced IT management, proactive system monitoring
Key Features
Software Update Service (SUS)
Ensures the platform runs on the latest, most secure software versions, reducing vulnerability risks.
Enhanced Access and Availability Features (EAAF)
Provides access to advanced features that improve system performance and ensure high availability for critical business operations.
Enhanced Access and Uptime (EAU)
Guarantees access to support and resources that minimize downtime and maximize operational continuity.
Subscription Billing
Offers predictable operational expenses and simplifies budget management for IT support and maintenance.
Cisco Brand Assurance
Provides confidence in the quality and reliability of support and entitlements from a leading technology vendor.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and ensure uninterrupted trading and customer service operations, making continuous support and updates critical.
Healthcare & Life Sciences
Healthcare providers must maintain strict compliance with regulations like HIPAA, necessitating secure, up-to-date systems and reliable access to patient data, where system uptime is paramount.
Manufacturing & Industrial
Industrial operations rely on stable and secure IT infrastructure for production control and supply chain management, where any downtime can lead to significant financial losses and operational disruptions.
Government & Public Sector
Government agencies handle sensitive citizen data and critical public services, requiring secure, reliable, and compliant IT systems that are continuously supported and updated to meet evolving security standards.
Frequently Asked Questions
What is the term of this protection package?
This is a subscription-based service. The specific term (e.g., 1, 3, or 5 years) is determined at the time of purchase and is reflected in the contract.
What hardware does this package apply to?
This specific package is for the Cisco DP400-160 platform, as indicated by the product identifier in the title and MPN.
How does this differ from a standard warranty?
This Gold Protection Package typically offers more comprehensive coverage than a standard warranty, including proactive software updates, access to advanced features, and enhanced technical support services beyond basic hardware repair.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.