Cisco ERT Gold Protection Package for DP 110-40, 3-Year Subscription
This three-year Cisco Gold Protection Package subscription ensures your DP 110-40 platform receives premium support and advanced services.
- Extended Support: Access to Cisco's expert technical support for critical issues.
- Hardware Replacement: Expedited replacement of faulty hardware to minimize downtime.
- Software Updates: Entitlement to the latest software releases and security patches.
- Proactive Monitoring: Protection against potential issues with proactive diagnostics and alerts.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a three-year subscription service designed to provide comprehensive support and maintenance for your Cisco DP 110-40 platform. It unlocks access to Cisco's highest tier of technical assistance, ensuring rapid response and resolution for any operational challenges.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco infrastructure for critical business operations. It integrates directly with your existing Cisco DP 110-40 deployment, providing a safety net for continuity and performance.
- 24x7 Expert Support: Direct access to Cisco's advanced technical support teams.
- Hardware Services: Next-business-day hardware replacement for covered components.
- Software Entitlement: Access to software updates, upgrades, and patches.
- Proactive Diagnostics: Advanced diagnostics and reporting to identify potential issues.
- Service Level Agreements: Guaranteed response times for critical support incidents.
This Gold Protection Package offers essential peace of mind for businesses needing reliable, high-level support for their Cisco DP 110-40 platform.
What This Enables
Access to Expert Technical Support
Access to Cisco's highest tier of technical support engineers for immediate assistance with complex issues. This ensures critical problems are resolved quickly, minimizing business impact.
mission-critical operations, regulated environments, high-availability deployments, remote office networks
Coverage for Hardware Failures
Coverage for hardware failures with next-business-day replacement of faulty components. This minimizes unexpected downtime and ensures your network remains operational.
production environments, data center infrastructure, network edge devices, core network components
Protection Against Software Vulnerabilities
Protection against emerging software vulnerabilities through timely access to security patches and software updates. This helps maintain a secure and compliant IT environment.
security-conscious organizations, compliance-driven operations, evolving threat landscapes, network segmentation
Key Features
24x7x4 Hour Advanced Technical Support
Receive immediate expert assistance for critical issues, ensuring rapid resolution and minimal business disruption.
Next Business Day Advance Hardware Replacement
Minimize downtime with prompt replacement of faulty hardware, ensuring your network infrastructure remains operational.
Access to Software Updates and Upgrades
Stay current with the latest features, security patches, and performance enhancements for your Cisco platform.
Proactive Diagnostics and Reporting
Identify and address potential issues before they impact operations, enhancing system stability and reliability.
Dedicated Account Management
Benefit from personalized service and a single point of contact for managing your support contract.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to meet strict regulatory compliance and protect sensitive customer data, making premium support essential.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network operations for patient care systems and must adhere to stringent data privacy regulations like HIPAA, necessitating reliable support.
Manufacturing & Industrial
Industrial operations rely on consistent network performance for production lines and supply chain management, where downtime can lead to significant financial losses.
Government & Public Sector
Government agencies often have strict uptime requirements and security mandates, demanding reliable infrastructure support to ensure continuous service delivery to citizens.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
It is a premium support and maintenance subscription from Cisco that provides advanced technical assistance, hardware replacement, and software updates for a specified period, in this case, three years for the DP 110-40 platform.
What hardware does this package cover?
This specific package, identified by L-RDGO110-403Y, is for the Cisco DP 110-40 platform. It covers the hardware components associated with that specific device.
How does this differ from standard support?
Gold Protection offers a higher level of service, including faster response times, next-business-day hardware replacement, and direct access to advanced technical support engineers, compared to standard or silver support tiers.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.